Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad
This research aims to evaluate the reality of management information systems and the effectiveness of the service design decision in achieving sustainable competitive advantage in the Mosul Bank for Development and Investment, Baghdad Branch. Data were collected using a questionnaire form. The form...
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| Format: | Article |
| Language: | English |
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middle technical university
2024-03-01
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| Series: | Journal of Techniques |
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| Online Access: | https://journal.mtu.edu.iq/index.php/MTU/article/view/2124 |
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| author | Ikhlas Satar Oglah Reem Abdulkareem Jayan |
| author_facet | Ikhlas Satar Oglah Reem Abdulkareem Jayan |
| author_sort | Ikhlas Satar Oglah |
| collection | DOAJ |
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This research aims to evaluate the reality of management information systems and the effectiveness of the service design decision in achieving sustainable competitive advantage in the Mosul Bank for Development and Investment, Baghdad Branch. Data were collected using a questionnaire form. The form was responded to by 100 employees out of 120 random employees who were invited to participate. The questionnaire included measuring key variables of management information systems, service design decisions, and sustainable competitive advantage, in addition to evaluating three sub-dimensions for each main variable. The descriptive analytical approach was applied in the statistical analysis, including means, standard deviations, confirmatory factor analysis, and testing the effect of these variables on the sustainable advantage. The practical results of this research have shown that the dimension of strategic flexibility is relatively stronger compared to the other dimensions of the sustainable competitive advantage variable, which indicates the flexibility of the policies followed in the bank as well as the bank’s ability to modify its systems to suit environmental changes and the needs of the market and the customer.
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| format | Article |
| id | doaj-art-11241ce011f84108a8a5f60bcc8e32c9 |
| institution | Kabale University |
| issn | 1818-653X 2708-8383 |
| language | English |
| publishDate | 2024-03-01 |
| publisher | middle technical university |
| record_format | Article |
| series | Journal of Techniques |
| spelling | doaj-art-11241ce011f84108a8a5f60bcc8e32c92025-01-19T10:58:57Zengmiddle technical universityJournal of Techniques1818-653X2708-83832024-03-01Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / BaghdadIkhlas Satar Oglah0Reem Abdulkareem Jayan1Institute of Technology / Baghdad, Middle Technical University, Baghdad, IraqDepartment of Human Resources, Iraqi Ministry Of Planning, Baghdad, Iraq This research aims to evaluate the reality of management information systems and the effectiveness of the service design decision in achieving sustainable competitive advantage in the Mosul Bank for Development and Investment, Baghdad Branch. Data were collected using a questionnaire form. The form was responded to by 100 employees out of 120 random employees who were invited to participate. The questionnaire included measuring key variables of management information systems, service design decisions, and sustainable competitive advantage, in addition to evaluating three sub-dimensions for each main variable. The descriptive analytical approach was applied in the statistical analysis, including means, standard deviations, confirmatory factor analysis, and testing the effect of these variables on the sustainable advantage. The practical results of this research have shown that the dimension of strategic flexibility is relatively stronger compared to the other dimensions of the sustainable competitive advantage variable, which indicates the flexibility of the policies followed in the bank as well as the bank’s ability to modify its systems to suit environmental changes and the needs of the market and the customer. https://journal.mtu.edu.iq/index.php/MTU/article/view/2124Management Information SystemsService Design DecisionSustainable Competitive Advantage |
| spellingShingle | Ikhlas Satar Oglah Reem Abdulkareem Jayan Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad Journal of Techniques Management Information Systems Service Design Decision Sustainable Competitive Advantage |
| title | Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad |
| title_full | Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad |
| title_fullStr | Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad |
| title_full_unstemmed | Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad |
| title_short | Evaluating the Reality of Management Information Systems in Service Organizations and Their Role in the Service Design Decision to Achieve Sustainable Competitive Advantage: an Analytical Exploratory Study in the Mosul Bank for Development and Investment / Main Branch / Baghdad |
| title_sort | evaluating the reality of management information systems in service organizations and their role in the service design decision to achieve sustainable competitive advantage an analytical exploratory study in the mosul bank for development and investment main branch baghdad |
| topic | Management Information Systems Service Design Decision Sustainable Competitive Advantage |
| url | https://journal.mtu.edu.iq/index.php/MTU/article/view/2124 |
| work_keys_str_mv | AT ikhlassataroglah evaluatingtherealityofmanagementinformationsystemsinserviceorganizationsandtheirroleintheservicedesigndecisiontoachievesustainablecompetitiveadvantageananalyticalexploratorystudyinthemosulbankfordevelopmentandinvestmentmainbranchbaghdad AT reemabdulkareemjayan evaluatingtherealityofmanagementinformationsystemsinserviceorganizationsandtheirroleintheservicedesigndecisiontoachievesustainablecompetitiveadvantageananalyticalexploratorystudyinthemosulbankfordevelopmentandinvestmentmainbranchbaghdad |