Multi-modal emotional analysis in customer relation management and enhancing communication through integrated affective computing

Multi-modal emotional analysis in customer relation management and enhancing communication through integrated affective computing

Abstract An important part of customer relationship management (CRM) is being able to read emails for emotional cues; this helps with both communication and keeping customers satisfied. This study aims to improve email emotion identification by creating a system combining visual clues, aural signals...

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Bibliographic Details
Main Authors: W. Gracy Theresa, C. Pabitha, K. Revathi, Pornpimol Chawengsaksopark, Mithilesh Sathyanarayanan
Format: Article
Language:English
Published: Nature Portfolio 2025-07-01
Series:Scientific Reports
Subjects:
Multi-modal emotional analysis
Affective computing
Visual cues
Auditory signals
Textual information
CRM
Online Access:https://doi.org/10.1038/s41598-025-12478-6
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https://doi.org/10.1038/s41598-025-12478-6

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