The influence of service quality on the Aceh government SIGAP website
The Aceh Government's SIGAP website can also be measured by looking at service quality. The influence of service quality on the Aceh Government's SIGAP website as a form of E-Governance application in collecting data and information about Villages. The aim of this research is to analyze th...
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| Format: | Article |
| Language: | English |
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Indonesian Institute for Counseling, Education and Therapy (IICET)
2023-12-01
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| Series: | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
| Subjects: | |
| Online Access: | https://jurnal.iicet.org/index.php/jppi/article/view/3261 |
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| _version_ | 1832584634761740288 |
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| author | Irham Maulida Ulung Pribadi |
| author_facet | Irham Maulida Ulung Pribadi |
| author_sort | Irham Maulida |
| collection | DOAJ |
| description | The Aceh Government's SIGAP website can also be measured by looking at service quality. The influence of service quality on the Aceh Government's SIGAP website as a form of E-Governance application in collecting data and information about Villages. The aim of this research is to analyze the influence of Involvement, Responsiveness, Reliability, and Security on Service Quality of the SIGAP website and to analyze the influence of Service Quality on E-Government. The research method uses probability sampling techniques with stratified random sampling. Research questionnaires were distributed to 6 districts/cities in Aceh Province with a research sample of 128 respondents. Data analysis in this study used Partial Least Squares with the SmartPLS.3.0 application. The research results show that involvement has a positive and significant effect on service quality. The influence of Responsiveness, Reliability, and Security on service quality has a positive but not significant effect. Meanwhile, the influence of service quality on E-Government has a very positive and significant influence. |
| format | Article |
| id | doaj-art-0d4fcc733a9441b18ac058631a0eb3dd |
| institution | Kabale University |
| issn | 2477-8524 2502-8103 |
| language | English |
| publishDate | 2023-12-01 |
| publisher | Indonesian Institute for Counseling, Education and Therapy (IICET) |
| record_format | Article |
| series | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
| spelling | doaj-art-0d4fcc733a9441b18ac058631a0eb3dd2025-01-27T12:24:50ZengIndonesian Institute for Counseling, Education and Therapy (IICET)JPPI (Jurnal Penelitian Pendidikan Indonesia)2477-85242502-81032023-12-019463564410.29210/0202332611759The influence of service quality on the Aceh government SIGAP websiteIrham Maulida0Ulung Pribadi1Universitas Muhammadiyah YogyakartaUniversitas Muhammadiyah YogyakartaThe Aceh Government's SIGAP website can also be measured by looking at service quality. The influence of service quality on the Aceh Government's SIGAP website as a form of E-Governance application in collecting data and information about Villages. The aim of this research is to analyze the influence of Involvement, Responsiveness, Reliability, and Security on Service Quality of the SIGAP website and to analyze the influence of Service Quality on E-Government. The research method uses probability sampling techniques with stratified random sampling. Research questionnaires were distributed to 6 districts/cities in Aceh Province with a research sample of 128 respondents. Data analysis in this study used Partial Least Squares with the SmartPLS.3.0 application. The research results show that involvement has a positive and significant effect on service quality. The influence of Responsiveness, Reliability, and Security on service quality has a positive but not significant effect. Meanwhile, the influence of service quality on E-Government has a very positive and significant influence.https://jurnal.iicet.org/index.php/jppi/article/view/3261quality services, website sigap, e-government |
| spellingShingle | Irham Maulida Ulung Pribadi The influence of service quality on the Aceh government SIGAP website JPPI (Jurnal Penelitian Pendidikan Indonesia) quality services, website sigap, e-government |
| title | The influence of service quality on the Aceh government SIGAP website |
| title_full | The influence of service quality on the Aceh government SIGAP website |
| title_fullStr | The influence of service quality on the Aceh government SIGAP website |
| title_full_unstemmed | The influence of service quality on the Aceh government SIGAP website |
| title_short | The influence of service quality on the Aceh government SIGAP website |
| title_sort | influence of service quality on the aceh government sigap website |
| topic | quality services, website sigap, e-government |
| url | https://jurnal.iicet.org/index.php/jppi/article/view/3261 |
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