The effect of behaviorally anthropomorphic service robots on customers’ variety-seeking behavior: an analytical examination of social presence and decision-making context
The concept of anthropomorphism is crucial in enhancing interactions between service robots and humans, serving as a key consideration in the design of these robots. Nevertheless, the specific mechanisms by which the anthropomorphic traits of service robots influence customer behavioral responses re...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2025-01-01
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| Series: | Frontiers in Robotics and AI |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/frobt.2025.1503622/full |
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