USER-GENERATED REVIEWS AND OFFICIAL STAR RATINGS: CAN THE TWO WORK TOGETHER IN HOTEL EVALUATION SYSTEMS? by Femi Odebiyi, Vitaliya Gontar

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USER-GENERATED REVIEWS AND OFFICIAL STAR RATINGS: CAN THE TWO WORK TOGETHER IN HOTEL EVALUATION SYSTEMS? by Femi Odebiyi, Vitaliya Gontar

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Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction by Pablo Flôres Limberger, Francisco Antonio dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos

“…For this, we analysed 660 reviews (236 of three-star hotels, 125 of four-star hotels and 299 of five-star hotels) on TripAdvisor, containing independent reviews including overall satisfaction, value (costbenefit), location, sleep quality, rooms, cleanliness and service. …”
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Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal by Conceição Castro, Fernanda A. Ferreira

“…For 151 hotels in Lisbon, from 3 to 5 stars, through a multiple regression model, the results suggest that hotel category, location and facilities ratings have a positive influence on hotel room rates, but higher trade-off between what clients pay and the guest hotel stay experience has a negative impact on the consumer’s willingness to pay, as well as the number of comments. …”
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