Extracting Product Features and Opinion Words Using Pattern Knowledge in Customer Reviews by Su Su Htay, Khin Thidar Lynn

“…Due to the development of e-commerce and web technology, most of online Merchant sites are able to write comments about purchasing products for customer. Customer reviews expressed opinion about products or services which are collectively referred to as customer feedback data. …”
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Ranking Analysis for Online Customer Reviews of Products Using Opinion Mining with Clustering by S. K. Lakshmanaprabu, K. Shankar, Deepak Gupta, Ashish Khanna, Joel J. P. C. Rodrigues, Plácido R. Pinheiro, Victor Hugo C. de Albuquerque

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Exploring the Impact of Negative Words Used in Online Feedback in Hotel Industry: A Sentiment Analysis, N-gram, and Text Network Analysis Approach by DOI: 10.7172/2449-6634.jmcbem.2023.1.3 Journal of Marketing and Consumer Behaviour in Emerging Markets 1(16)2023 39 (39–50) © 2023 Authors. This is an open access journal distributed under the Creative Commons BY 4.0 license (https://creativecommons.org/licenses/by/4.0/) Exploring the Impact of Negative Words Used in Online Feedback in Hotel Industry: A Sentiment Analysis, N-gram, and Text Network Analysis Approach Daniel Dan

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Pengaruh self presentation, opinion leadership, customer engagement, dan self expression terhadap perilaku e-wom (studi kasus di bukit gado-gado kota Padang) by Nadhila Sari, Meizi Syafri Yendi, Kristiana Astuti, Kendis Anwar, Hani Maisyarah Batubara, Susi Evanita

Subjects: “…self-presentation, opinion leadership, customer engagement, self-expression, atitude to e-wom, intent to e-wom…”
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Investigating the relationship between customer experience components on commitment and customer engagement behaviors in the retail industry by Alireza Naalchi Kashi

“…Therefore, it is suggested that Ofogh Korosh store should use attractive discounts and support the ideas and opinions of loyal customers in order to improve customer experience and engagement. …”
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Designing a model to improve the behavior of Iranian handicrafts e-commerce customers by increasing customer trust by mohsen seidi, Fataneh Alizadeh Meshkani, Ahmad Sardari, Abdullah Naami

“…Abstract The purpose of this research is to design a model for improving the behavior of Iranian handicrafts e-commerce customers with the approach of improving customer trust. …”
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Evaluation of Different Stemming Techniques on Arabic Customer Reviews by Hawraa Fadhil Khelil, Mohammed Fadhil Ibrahim, Hafsa Ataallah Hussein, Raed Kamil Naser

“… Customer opinion and reviews play a vital role in marketing expansion. …”
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Opinion Mining from Online User Reviews Using Fuzzy Linguistic Hedges by Mita K. Dalal, Mukesh A. Zaveri

“…Nowadays, there are several websites that allow customers to buy and post reviews of purchased products, which results in incremental accumulation of a lot of reviews written in natural language. …”
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Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience by Muhammed Ali Yetgin, Kasım Yılmaz, Volkan Temizkan

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Customer Service and Performance of Commercial Banks: A Case Study of Post Bank Kabale. by Dushime, Grace

“…From the study findings on the effect of feedback on performance, the highest number of respondents mentioned that you use customer feedback to monitor and regulate your services and the least number of respondents mentioned that there are continuous efforts injected to identify and track service effectiveness through sharing customer opinions of your services. …”
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Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study by Payam Mardazad Navi, Kambiz Heidarzadeh Hanzaee, Seyyed Buik Mohammadi, Mohsen Khoon Siavash

“…Objective Building a strong customer experience is currently one of the most important management goals. …”
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Limits of competence of a forensic commodity expert in determining the characteristics of goods in cases of customs rules violation by S. О. Diachuk

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A Preliminary Investigation of User Perception and Behavioral Intention for Different Review Types: Customers and Designers Perspective by Atika Qazi, Ram Gopal Raj, Muhammad Tahir, Mahwish Waheed, Saif Ur Rehman Khan, Ajith Abraham

“…Existing opinion mining studies have focused on and explored only two types of reviews, that is, regular and comparative. …”
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Analysis of the impact of the quality of service to the elderly on their loyalty through a Memorable experience and satisfaction among the elderly in 5-star hotels in Mashhad. by tina ezazi, vajihe hoshyar

“…Because increasing the satisfaction and loyalty of people of different ages requires knowing more about the different demands and needs of customers during their experience in the hotel. The organization can create value from providing its services and products when the service and product are provided according to the opinion and taste of the customers, which shows the intelligence of the managers in paying comprehensive attention to the customers (Mansouri et al., 2022). …”
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Examining the communication model of customer participation and competitive business with social media based on brand in manufacturing and trading companies by javad mashhadizadeh, Farzad Karimi, Mojtaba aghajani

“…AbstractThe purpose of this research is to investigate the communication model of customer participation and competitive business with social media based on brand in manufacturing and trading companies of Ahvaz city. …”
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The Relationship between the Factors Affecting Customer Satisfaction for Dairy Products with Path Analysis (Case Study: Golestan Pegah Company) by Toktam Sadat Hedayati

“…Customer satisfaction is a crucial topic in today's competitive world that could provide a boost. …”
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Global Perspectives on Laptop Features: A Sentiment Analysis of User Preferences in Developed and Developing Countries by Mehrdad Maghsoudi, Mohammadreza Bakhtiari, Hamidreza Bakhtiari

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Presenting the local model of increasing the market share in Iran's dairy industry with a qualitative approach by leila taheri fard, farzad asayesh, alireza rousta

“…However, this relationship may not be as clear as customers' expectations (Lee, 2019). Studies indicate that this relationship is often correlative rather than causal (Yousefi, Mehralian, Rasekh & Tayeba, 2019).Research methodologyThis research is fundamental in terms of its purpose, and descriptive exploratory in terms of nature. …”
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The characteristics of Roman Private Law Sources by K. S. Naumenko

“…It is argued that the key sources of Roman Private Law should be divided into the following groups: laws (leges) – these were normative acts issued by the legislative bodies of the Roman Republic or Empire (the most important laws were the XII Tables (Lex Duodecim Tabularum), which became the first codified law in Roman history); customs (mores) – these were the norms of behaviour which were generally recognised by the Roman public (customs arose from complex relationships between people and resolved certain issues which laws did not regulate); judicial decisions (iudicia) were court decisions that served as an example for subsequent decisions in similar cases (they were considered one of the most important sources of Roman Private Law, as they ensured legal stability and progressive development of law); legal writings (responsa, iura, commentarii) were works of famous Roman lawyers containing legal opinions and views on various issues of law (they became an important source of law as they provided interpretation of laws and established legal practice); agreements (pacta) were agreements between parties on certain issues (they played an important role in Roman Private Law as they provided legal protection to the parties and regulated their relations). …”
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INDICATIONS OF CONSUMERS’ PROSUMER BEHAVIOUR ON THE FOOD MARKET by Marzena Lemanowicz

“…The objective of this article was to identify examples of prosumer behaviour in the food market, to examine the degree of customer involvement and to measure the attitudes (opinions) of respondents regarding customer engagement in creation/improvement of a product. …”
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