MOSCOW HOTEL MARKET: PROBLEMS AND PROSPECTS by A. Kabanov

“…In the article there are analyzed the hotel market of Moscow, changes in consumer demand for the number of rooms in Moscow. …”
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Development of the hotel industry based on the use of information technologies by M. A. Zhukova

“…The author considers in the article the main trends that will be characteristic of the entire hospitality industry in the coming years: the use of mobile payments, the changing priorities of the modern consumer, the environmentally friendly thinking of the consumer, the individualization of services in hotels, the presence of chat bots, the creation of «smart» and wellness rooms with using voice activation and Internet commands, installation in hotels of digital kiosks, self check-in and check-out of a guest using information technologies, digital equipment polar fund hotels, use of a mobile phone as a lock to the number, availability in the hotels of interactive social networking innovations, the use of SMS-notifications in the loyalty program, the active use of internet marketing. …”
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THE IMPACT OF INNOVATIVE TECHNOLOGIES ON THE STABLE DEVELOPMENT OF ENTERPRISES OF HOTEL INDUSTRY by O. Solntseva, A. Oganesyan

“…The article examines the main trends in the development of the hotel industry, particular attention is paid to the conversion of the number of rooms and the provision of various services in the hospitality industry. …”
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Rancang Bangun Electronic Customer Relationship Management pada Sistem Informasi Hotel dengan Framework of Dynamic CRM by Siti Monalisa, Jukhri Syahputra Bacin

“…This hotel have the conventional system to customer service so will miss technology. the many new hotels that have used the internet as communication between customers and hotels. …”
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Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction by Pablo Flôres Limberger, Francisco Antonio dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos

“…For this, we analysed 660 reviews (236 of three-star hotels, 125 of four-star hotels and 299 of five-star hotels) on TripAdvisor, containing independent reviews including overall satisfaction, value (costbenefit), location, sleep quality, rooms, cleanliness and service. …”
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