Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry by Sheena Carlisle, Stanislav Ivanov, Pilar Espeso-Molinero

“…The research presents the results of a quantitative survey of senior managers’ evaluation of proficiency of employees’ social skills completed in 2019 within the framework of the Next Tourism Generation Alliance, a European Commission funded project. …”
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