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    ADDED VALUES OF SOCIAL CRM: THE EXAMINATION OF CUSTOMER PERSPECTIVE by Amila Pilav-Velic, Anes Hrnjić, Ljubica Milanović Glavan, Azra Hanić

    Published 2015-05-01
    “… Background: Social media allow companies to create more “friendly” and personal interaction with their customers on an individual basis affecting the relationship development. …”
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    Spatial Dynamics of Specialized and Sophisticated Small and Medium-Sized Enterprises on New High-Quality Productive Forces from an Evolutionary Economic Geography Perspective by Huibo Zhong, Mingwei Chu, Yuhang Xia, Keyu Zhai, Xing Gao

    Published 2024-12-01
    “…The results show that the Specialized and Sophistication Index (SSI) positively impacts NHPFs, with its effect strengthening from the company to the municipal level (by about 25%) but weakening at the provincial and national levels (to half of the municipal level), highlighting a clear marginal effect on regional NHPFs. …”
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    A New Default Probability Calculation Formula and Its Application under Uncertain Environments by Liang Wu, Xian-bin Mei, Jian-guo Sun

    Published 2018-01-01
    “…The effects of the external shocks and internal contagion on a company cannot, however, be observed, as uncertainty in the real world contains both randomness and fuzziness. …”
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