Examining influencing factors and their hierarchical relationships in flight crew resilient behavior through a hybrid ISM-DEMATEL approach by Peng He, Fei Lu, Ruishan Sun, Zhaoning Zhang

“…This study builds on American Airlines’ pioneering work by extending the FCRB scope to the Chinese aviation sector, and identifies 22 key factors influencing FCRB across individual, cockpit, organizational, and social dimensions through a comprehensive literature review and expert interviews. …”
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