The role of satisfaction in cultural activities’ word-of-mouth. A case study in the Picasso Museum of Málaga (Spain) by María Jesús Carrasco-Santos, Antonio Padilla-Meléndez

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The Influence of WOM and Brand Image on Customer Trust and Satisfaction at BANK CENTRAL ASIA (BCA) by Lilik Indrawati, Thyophoida Wanty Suriany Panjaitan

Subjects: “…Word of Mouth; Brand Image; Trust dan Kepuasan…”
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What Must be Considered when to Perform Consumption Analytics with Facebook Posts? by Nelson Siqueira Rangel Netto, Teresa Cristina Janes Carneiro, Marcos Paulo Valadares de Oliveira, Rogério Antônio Monteiro

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How Revisit Intention Infuenced by Service Quality in a Cafeteria? by Saddam Maulana Lazuardi, Inggang Perwangsa Nuralam

Subjects: “…service quality; customer satisfaction; word of mouth; revisit intention…”
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Consumption of boutique hotel experiences as revealed by electronic word-of-mouth by Carolina Fiuza Parolin, Ricardo Boeing

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The Effect of Creating a Sense of Individual and Collective Psychological Ownership of the Brand in Online Communities on Buying Behavior and Online Word-of-Mouth Advertising by Yazdan Shirmohammadi, Jahan Rajabi

Subjects: “…word-of-mouth advertising…”
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THE INFLUENCE OF FOOD IMAGE ON TOURIST SATISFACTION AND WORD-OF-MOUTH INTENTION: THE CASE OF DALAT, LAM DONG PROVINCE, VIETNAM by Thi Thanh Ngan Nguyen

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Hotel Assessment through Social Media: The case of TripAdvisor by Sebastian Molinillo, José Luis Ximénez-de-Sandoval, Antonio Fernández-Morales, Andres Coca-Stefaniak

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Presenting a model based on media and social networks in the management of intelligent electricity consumption by Ahmad shojaee arzaneee, Mohamad Hemati, Ali akbar Amin beydokhti

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Sequential film marketing in China: The study of social platforms and their impacts by Yuntsai Chou, Wei Lin

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Patient satisfaction with Indonesian sharia hospital services: Halal healthcare tool and implications for loyalty-WoM by Muhammad Alfarizi, Rafialdo Arifian

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The antecedents of word of mouth intentions about a Brazilian tourist destination by Márcio Moutinho Abdalla, José Roberto Ribas, Paulo Roberto da Costa Vieira

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Effectiveness of Centrality Measures for Competitive Influence Diffusion in Social Networks by Fairouz Medjahed, Elisenda Molina, Juan Tejada

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Tüketici Temelli Marka Değerinin Ağızdan Ağza Pazarlamaya Etkisi by Halil Yazgan, Kahraman Çatı, Önder Kethüda

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Brand Love Mediates Fashion Innovativeness, Perceived Quality, Value for Money, and Word of Mouth Effects by Ida Bagus Putu Wahyadyatmika, Luh Putu Mahyuni

Subjects: “…Value for Money, Fashion Innovativeness, Perceived Quality, Word of Mouth, Brand Love, Brand Loyalty…”
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The effect of social media marketing, electronic word-of-mouth, brand image on purchase intention by Aldan Mutia Ramadhan, Heppy Millanyani

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The referral-marketing practices of travel agencies by Mornay Roberts-Lombard, TFJ Steyn

Subjects: “…stimulate positive word-of-mouth referrals…”
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The role of pro-environmental behavior in the development of sustainable tourism by N. Zulvianti, H. Akmal, M.R. Putra

Subjects: “…electronic word of mouth…”
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Tüketici Kararlarında Etkin Bir Role Sahip Olan Pazar Kurtlarının Demografik Özellikleri Üzerine Bir İnceleme by Gökhan Yolaç, İrfan Akyüz

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HASTALARIN ŞİKÂYET DAVRANIŞLARI ÜZERİNE BİR ARAŞTIRMA by Necla Yılmaz, Ebru Yıldız

Subjects: “…patient complaint behavior, classification of complaint behavior, patient, health facilities, word of mouth communication…”
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