El uso de redes sociales por los hoteles como indicativo de gestión eficiente by Juan Pedro Mellinas, Soledad María Martínez María-Dolores, Juan Jesús Bernal García

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Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction by Pablo Flôres Limberger, Francisco Antonio dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos

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Overtourism in Uzungöl Trabzon, Türkiye: A Study Based on Tourist Reviews by Melik Onur Güzel, Eşref Ay, Ozan Çatir

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Hotel Assessment through Social Media: The case of TripAdvisor by Sebastian Molinillo, José Luis Ximénez-de-Sandoval, Antonio Fernández-Morales, Andres Coca-Stefaniak

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Hotel customer segmentation and sentiment analysis through online reviews: An analysis of selected European markets by Anderson S. Oliveira, Ana I. Renda, Marisol B. Correia, Nuno Antonio

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