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Identifying Touchpoints for Foreign Tourists in the Customer Journey through 5 A's Approach
Published 2024-03-01“…The customer journey is comprised of three stages: pre-purchase, during purchase, and post-purchase, with numerous touchpoints where multiple stakeholders may shape the customer experience at each stage. Within the tourism industry, analyzing and identifying the touchpoints of tourists throughout their customer journey can aid destination managers and businesses in developing a meaningful and enduring experience for tourists. …”
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2143
Service Innovation in Customer Value Co-Creation: The Mediating Role of Customer Engagement in the Hospitality Industry – A Case Study
Published 2024-03-01“…ObjectiveAs competition intensifies in the tourism sector, hotel operators and managers recognize the significance of fostering innovation for gaining a competitive advantage. …”
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2144
Rekomendasi Pengembangan Fasilitas Wisata Tugu Pahlawan Surabaya Melalui Visualisasi Dashboard Hasil Klasifikasi Analisis Sentimen Ulasan Pengunjung
Published 2022-02-01“…Abstract Tugu Pahlawan Surabaya is one of the mainstays of tourism in Surabaya city which always tries to pay attention to visitor reviews as a reference for evaluation. …”
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2145
Groundwater vulnerability and, risk assessment of seawater intrusion for the development of a strategy plan towards sustainability: Case of the Souss-Massa coastal area, Morocco
Published 2025-02-01“…Study focus: The Souss-Massa coastal area (SMCA) is known for tourism, fishing, and agriculture activities, which require intensive pumping of groundwater. …”
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Presentation of knowledge sharing model in Bank Maskan Iran
Published 2024-06-01“…The results in the qualitative part showed that 6 structures include: causal conditions (with 3 dimensions of universality and inevitability, the need to change the attitude towards branding, urban brand identity), contextual conditions (with 3 dimensions of brand structural coherence, urban branding, strategic location of city), intervening conditions (with 3 dimensions of tourist behavior pattern, investment/financing, environmental factors), dimensions of the phenomenon (with 3 dimensions of creating a platform for smart tourism, attention to stakeholders, integrated urban brand management), strategies (with 3 dimensions of urban advertising system improvement, smart urban branding design, urban brand culture), and consequences (with 3 dimensions of social capital development, development of quality of life, competitive power of urban brand). …”
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2149
The Effect of Dynamic Service Innovation Capabilities on Firm Performance: The Moderating Role of Perceived Environmental Dynamism and the Mediating Role of Service Innovation and...
Published 2024-03-01“…ObjectiveIn the last decade, the role of hotels in the economic development of countries has become more apparent, and it has caused the tourism industry-especially hotel management - to be given a lot of attention in developing countries. …”
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Analysis of drought and extreme precipitation events in Thailand: trends, climate modeling, and implications for climate change adaptation
Published 2025-02-01“…Projections based on climate indices indicate that Thailand needs to adopt mitigation measures across its regions to neutralize the impacts of extreme drought and rainfall events on socioeconomic sectors, particularly in tourism, industry, agricultural production, and food security for its population.…”
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Biodiversity Patterns of Rocky Coastal and Human-Made Structures in Gheshm Shorelines; Role of Slope and Tidal Levels Characteristics in Determining Patterns of Biodiversity
Published 2024-10-01“…Introduction: The coastal landscapes are constantly changing due to the increasing demand for structures aimed at economic, residential, and tourism activities. Human-made constructions such as breakwaters, piers, and seawalls have become characteristic features alongside shallow habitats in intertidal and subtidal zones. …”
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YHSeqY3000 panel captures all founding lineages in the Chinese paternal genomic diversity database
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<i>GsEXPA8</i> Enhances Soybean Tolerance of NaHCO<sub>3</sub> Stress by Regulating Root Morphology
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Optimization of Identification and Zoning Method for Landscape Characters of Urban Historic Districts
Published 2025-01-01“…However, due to the hybridity of architectural styles and puzzling characters of historic districts, the past renovation usually uses a certain traditional architectural style to regularize all spaces, which destroys the rich historic connotation and potential of tourism development of urban historic districts. Accurately extracting the architectural characters and delineating the zoning of historic landscape characters of urban historic districts is an important basis for subsequent planning and design.MethodsWith historical layering as a clue, this research proposes a technical system for the renovation of high-density urban historic districts, which combines landscape gene theory, historic landscape characterisation (HLC) and urban historic landscape (HUL). …”
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Phasic and periodic change of drought under greenhouse effect
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2158
Deteksi Persamaan Pola Gerakan pada Koreografi Tari Bali
Published 2023-10-01“…Dances are not only an entertainment but also means of religious ceremonies and tourism assets. There are many types of Balinese dance, but some of the maestro are gone. …”
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Carbon footprint reduction practices in the Olympic Games: a policy mobility approach
Published 2025-01-01“…Assessing the environmental impacts of mega sporting events: Two options? Tourism Management, 30(6), 828–837. https://doi.org/10.1016/j.tourman.2008.12.006 Dittmer, J. (2010). …”
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