Interactions and touchpoints along the hotel guest journey: an approach to experience management. by Gloria Sanmartin

Subjects: “…Experiential process; Experiential encounters; Touchpoints; Guest Experience generation.…”
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The Effect of Digital Touchpoint Usage Experience on Customer Loyalty Mediated by Digital Engagement and Customer Satisfaction by Teuku Muda Nanta, Noermijati Noermijati, Fatchur Rohman, Ananda Sabil Hussein

Subjects: “…digital touchpoints…”
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The customer journey in the light of sensory marketing for fast food restaurants by Mohammed Edan Al Khazraje, Mustafa Raad Saleh, Noor Khaleel Ibrahem

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Navigating cardiac arrest together: A survivor and family-led co-design study of family needs and care touchpoints by Matthew J. Douma, Samina Ali, Tim A.D. Graham, Allison Bone, Sheila D. Early, Calah Myhre, Kim Ruether, Katherine E. Smith, Kristin Flanary, Thilo Kroll, Kate Frazer, Peter G. Brindley

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Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis by Jian Chen, Zhihan Li, Weiwei Wang, Yi Wang, Zhaoxuan He

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