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    Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study by Payam Mardazad Navi, Kambiz Heidarzadeh Hanzaee, Seyyed Buik Mohammadi, Mohsen Khoon Siavash

    Published 2024-06-01
    “…The third layer is the Customer Experience process and infrastructure, where the customer experience is designed, implemented, and measured based on the required infrastructure and technology. Finally, the last and innermost layer of the model is the layer of Data and Touchpoints, where the customer interaction with the organization is formed. …”
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    The Use of AI in Mental Health Services to Support Decision-Making: Scoping Review by Hassan Auf, Petra Svedberg, Jens Nygren, Monika Nair, Lina E Lundgren

    Published 2025-01-01
    “…The use of AI systems in care flows faces several challenges in relation to decision-making support, stemming from technology, end-user, and organizational perspectives with the AI disruption of care processes. …”
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