Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study by Payam Mardazad Navi, Kambiz Heidarzadeh Hanzaee, Seyyed Buik Mohammadi, Mohsen Khoon Siavash

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ORGANIZATIONAL COMPONENT OF PUBLIC SERVICE IMPROVEMENT by Mykhailo Shkilniak, Yaroslav Zhovnirchik, Nataliya Kryvokulska

Subjects: “…public service, civil servant, local self-government official, organizational component of public service improvement, professionalization of public service…”
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