Comparative study of consumer satisfaction offline shopping and online using e-commerce Tokopedia to loyalty during the Covid-19 pandemic by Irene Vikining Astuty R, Kiromim Baroroh

Subjects: “…satisfaction loyalty consumer online, satisfaction consumer consumers…”
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Unpacking the influence of flight booking websites to e-loyalty: Empirical evidence from South East Asian Millennials by Donny Susilo

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The effect of incentives and work environment on employee’s loyalty "Tubagus car spa" west java by Mariana Rachmawati, Maryani Maryani, Cumarna Cumarna

Subjects: “…human resource, environment, employee loyalty, company’s performance…”
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The effect of competence and participation on accountability in village fund management with information technology as a moderating variable by Yohanes Suhardjo, Faisal Faisal

Subjects: “…employee loyalty, emotional intelligence, commitment, self-efficacy…”
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The effect of customer value and trust on customer satisfaction and its impact on customer loyalty by Yudhi Koesworodjati, Ratu Hedy Syahidah Budiarti

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Categorical and concept apparatus for the transformation of catering enterprises’ marketing strategies by V. M. Sedelnikov

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Moving from Cognitive Loyalty to Behavioral Loyalty through Brand Romance: Evidence from Hotel Industry of Iran by Amir Khazei Pool, Farhad Hanifi, Vahid Reza Mirabi, Mohammad Javad Taghipourian

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The Role of Mobile Applications in Building Customer Loyalty: A Qualitative Study by İrem Elbir, Elif Eşiyok, Öykü Çalyan

Subjects: “…customer loyalty…”
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Methodological recommendations for the evaluation of freight forwarding services by D. R. Abdyusheva

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Impact of artificial intelligence-enabled service attributes on customer satisfaction and loyalty in chain hotels: Evidence from coastal tourism destinations in western Thailand by Noptanit Chotisarn, Thadathibesra Phuthong

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Tourist attractions as a moderating element in explanatory models for loyalty development by Manuel Rey-Moreno, Cayetano Medina-Molina, Ramón Rufín-Moreno

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Food services and customer loyalty in the hospitality industry by Vitor Roslindo Kuhn, Antônio Carlos Benetti, Sara Joana Gadotti dos Anjos

Subjects: “…loyalty…”
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The role of influencer marketing in building rural brand equity among generation Y customers by Oratilwe Penwell Mokoena, Solly Matshonisa Seeletse

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Attachment as a factor in generating satisfaction with, and loyalty to, rural tourism destinations by Ana María Campón-Cerro, Helena Maria Baptista Alves, José Manuel Hernández-Mogollón

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Service innovation in telecommunication: The path to customer loyalty through enhanced customer satisfaction by Manoj Kumar Chaudhary, Dinesh Mani Ghimire, Madan Dhungana, Rajesh Kumar Chaudhary, Madhav Adhikari, Shubhechchha Thapa

Subjects: “…customer loyalty…”
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The impact of performing arts festivals on tourism development: Analysis of participants' motivation, quality, satisfaction and loyalty by Daniela Amorim, osé Luis Jiménez-Caballero, Paulo Almeida

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The The Influence of Perceived Convenience and Service Quality on Customer Loyalty (A Study at the Brilink Agent Bio Energy 2 Sidoarjo) by Devi Putri Pratama, Budi Prabowo

Subjects: “…Perceptions Of Convenience, Service Quality, Customer Loyalty, Customer Satisfaction…”
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How can service quality, patient value, and patient satisfaction increase hospital patient loyalty? by Guspianto Guspianto, Muthia Mutmainnah, Wahyu Indah Dewi Aurora

Subjects: “…patient loyalty, service quality, patient value, patient satisfaction…”
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The Influence of Brand Experience, Brand Satisfaction, and Perceived Quality on Brand Loyalty Toward Bottled Drinking Water Products (AMDK) by Nabila Putri Sayekti, Anton Agus Setyawan

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Harmony amidst dissonance: unveiling the power of open communication in resolving demarketing dilemmas by Fiona Kigen, Marike Venter de Villiers

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