Showing 321 - 340 results of 1,108 for search '"industrial engineer"', query time: 0.06s Refine Results
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    Pathology of Measuring and Managing Customer Satisfaction in B2B Companies by Gholamreza Tavakoli, Omid Heidari, Majid Feyz Arefi

    Published 2022-11-01
    “…Purpose: This study identifies essential challenges in measuring and managing organizational customer satisfaction in B2B companies.Methodology: The research method in this study is mixed, and the statistical population includes professors, experts, and specialists in excellence and quality assurance, market and customer management, industrial engineering, and executive management. Sampling was used in both qualitative and quantitative sections; in the qualitative section, 20 people participated in the interview process, and in the quantitative section, 40 people participated in the survey. …”
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    TQM implementation for enhancement of product and service quality: a review on developments and latest trends by Shailendra Pawanr, Pallab Sarmah, Kapil Gupta

    Published 2025-01-01
    “…Total quality management (TQM) is one of the primary techniques of industrial engineering being applied worldwide. This paper presents a review of important case studies conducted mainly in the last five years on the implementation of TQM for various purposes related to the management of quality in different industrial and service scenarios. …”
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