Use of interactional metadiscourse and identity construction in responses to negative online reviews of Chinese and British hotels. by Jingjing Huang, Wei Xiao

“…In the business context, effectively responding to negative reviews is critical for a hotel to maintain reputation and customer relations. …”
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Pandangan fiqh siyasah terhadap penyelewengan fasilitas hotel syariah menjadi tempat tindak prostitusi by Muhammad Fawwaz Salim, Irwansyah Irwansyah

“…Hasil penelitian berdasarkan Fatwa DSN MUI No 108 Tahun 2016 tentang Pedoman Penyelenggaraan Pariwisata terhadap praktik prostitusi di Hotel Syariah, serta kajiannya melalui Fiqh Siyasah yaitu, 1) Hotel syariah tidak boleh menyediakan fasilitas akses pornografi dan tindakan asusila, 2) Hotel syariah tidak boleh menyediakan fasilitas hiburan yang mengarah pada kemusyrikan, maksiat, pornografi dan/atau tindak asusila, 3) Makanan dan minuman yang disediakan hotel syariah wajib telah mendapatkan sertifikat halal dari MUI, 4) Menyediakan fasilitas, peralatan dan sarana yang memadai untuk pelaksanaan ibadah, termasuk fasilitas bersuci, 5) Pengelolaa dan karyawan/karyawati hotel wajib mengenakan pakaian yang sesuai dengan syariah, 6) Hotel syariah wajib memiliki pedoman dan/atau panduan mengenai prosedur pelayanan hotel guna menjamin terselenggaranya pelayanan hotel yang sesuai dengan prinsip syariah, 7) Hotel syariah wajib menggunakan jasa Lembaga Keuangan Syariah dalam melakukan pelayanan. …”
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Hotel customer segmentation and sentiment analysis through online reviews: An analysis of selected European markets by Anderson S. Oliveira, Ana I. Renda, Marisol B. Correia, Nuno Antonio

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Competitive Revenue Management (Rm.) Strategies of Five Star Hotels: A Case From Istanbul by Tevfik Demirciftci, Sahin Osmanoglu

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Une esthétique postmoderne : l’esprit kitsch dans The Grand Budapest Hotel (Wes Anderson, 2014) by Pierre Beylot

“…This article recalls some of the works to which the notion of kitsch gave rise in the fields of art history and cultural industries; it then addresses the questions raised by kitsch in cinema through the example of The Grand Budapest Hotel (Wes Anderson, 2014). Characteristic of a kitsch rhetoric, this example also makes it possible to question the criteria of judgment of taste employed by today’s spectators and to propose a typology of reception of more general scope.…”
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El uso de redes sociales por los hoteles como indicativo de gestión eficiente by Juan Pedro Mellinas, Soledad María Martínez María-Dolores, Juan Jesús Bernal García

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Connection between the number of manifestations and promotional activities of local tourism organizations and hotels on the social network Facebook by Garabinović Dušan, Anđelić Slavica

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Designing a model of institutionalization of organizational culture based on synergy in the tourism holding of Parsian Hotels Group by Behnam Rahemi, Majid Jahangirfard, Farshad Hajalian

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USER-GENERATED REVIEWS AND OFFICIAL STAR RATINGS: CAN THE TWO WORK TOGETHER IN HOTEL EVALUATION SYSTEMS? by Femi Odebiyi, Vitaliya Gontar

“… The purpose of this study is to understand the emerging influence of e-WOM (electronic word-of-mouth) as a contemporary feedback system, its role for hotels, and importance for guests. Furthermore, the study identifies the nature of user-generated feedback in terms of determining hotel ratings, and establishing whether similarities between official hotel ratings and guests’ feedback evaluations exist. …”
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The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction by Engin Üngüren, Serdar Arslan

“…Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. …”
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Perceptual service robot attributes affecting customer value co-creation intention in luxury hotels industry by Qian Li, Songyu Jiang

“…Service robots have become a trend in hotel services, presenting new opportunities and challenges for the development of the hospitality industry. …”
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RETRACTED: Innovative approaches to strategic management of analytical studies and forecasting of the activities of hotel and restaurant business enterprises by Dzhyndzhoian Volodymyr, Khodak Olga, Yakovlieva-Melnyk Nataliia

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Sur la biohospitalité : les hôtels comme casernes ou les trois corps du serveur by Habib Saidi

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Cités mythiques à l’épreuve du réel dans Hotels (1995) de Raoul Schrott by Sylvie Grimm-Hamen

“…Le recueil Hotels rassemble des poèmes qui livrent des « points de vue » sur des sites illustres et des cités mythiques de la civilisation occidentale, hier au centre du monde, aujourd’hui hauts lieux du tourisme, parfois destinations touristiques bon marché. …”
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Examining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification by Manuel Rey-Moreno, Manuel Jesús Sánchez-Franco, María De la Sierra Rey-Tienda

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Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis by Cidália Maria Leal Paço, Juan Manuel Cepeda Pérez

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A Dynamic Intrusion Detection System Based on Multivariate Hotelling’s T2 Statistics Approach for Network Environments by Aneetha Avalappampatty Sivasamy, Bose Sundan

“…In this work, an approach based on Hotelling’s T2 method, a multivariate statistical analysis technique, has been employed for intrusion detection, especially in network environments. …”
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USER-GENERATED REVIEWS AND OFFICIAL STAR RATINGS: CAN THE TWO WORK TOGETHER IN HOTEL EVALUATION SYSTEMS? by Femi Odebiyi, Vitaliya Gontar

“… The purpose of this study is to understand the emerging influence of e-WOM (electronic word-of-mouth) as a contemporary feedback system, its role for hotels, and importance for guests. Furthermore, the study identifies the nature of user-generated feedback in terms of determining hotel ratings, and establishing whether similarities between official hotel ratings and guests’ feedback evaluations exist. …”
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Branding as a Tool of Advertisement in Hotels in Kabale Town: A Case Study of Gorilla Trek Camp. by Asiimwe, Elton

“…The study was about the effects of branding as a tool advertising in gorilla trek camp hotel in kabale town. It was based on the following objectives; To identify branding strategy that fits and is specific for gorilla trek camp, to implement the strategies, evaluating if the strategies implemented can work out. …”
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An Investigation of Market Research in Identifying Customer needs in Rwandan Hotels: A Case Study of Kigali Hostels. by Joyeuse, Uwiragiye

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