A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews by Javier Perez-Aranda, María Vallespín, Sebastian Molinillo

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PERSONNEL POLICY OF HOTEL COMPANIES DURING THE CRISIS by M. Zhukova

Subjects: “…hotel…”
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Effects of Branding on Customer Loyalty in Hotels: A Case Study of Jevine Hotel Kabusu. by Kyarisiima, Pamela

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L’évolution de la conception des espaces extérieurs hôteliers by Ikram Saidane, Pierre Donadieu, Hichem Rejeb

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Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal by Conceição Castro, Fernanda A. Ferreira

Subjects: “…online hotel ratings…”
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Make or buy in the hotel marketing department: transaction costs, financial and relational performance by Tomás F. Espino-Rodríguez, Manuel Rodríguez Díaz

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Hotel Assessment through Social Media: The case of TripAdvisor by Sebastian Molinillo, José Luis Ximénez-de-Sandoval, Antonio Fernández-Morales, Andres Coca-Stefaniak

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Formation of the hotel business model based on the network management form by V. A. Zhukov, A. D. Chudnovskii

Subjects: “…hotel chain…”
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Accessibility information and rhetoric: an evaluation of the website communications of three New Zealand hotels by Eshwar Atul Shetty, Alison McIntosh

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Motivation management of tourist services consumer by M. A. Zhukova

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Validation of the Hospitality Culture Scale in the context of hotel industry by Adriana Fernandes, Bráulio Alturas, Raul Laureano

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Text mining social media for competitive analysis by Germán Gémar, José Antonio Jiménez-Quintero

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EVALUATING LOYALTY IN SOUTH AFRICA’S HOTEL INDUSTRY: THE EFFECT OF SERVICE QUALITY AND BRAND EQUITY by Sharmila Ragunanan, Michael C. Cant, Johannes A. Wiid

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OTEL İŞLETMELERİ İŞGÖRENLERİNİN TÜKENMİŞLİK DÜZEYLERİ ÜZERİNE BİR ARAŞTIRMA (İSTANBUL VE ANKARA İLLERİNİN KARŞILAŞTIRILMASI) by Fatih Türkmen, Savaş Artuğer

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OTEL İŞLETMELERİ İŞGÖRENLERİNİN TÜKENMİŞLİK DÜZEYLERİ ÜZERİNE BİR ARAŞTIRMA (İSTANBUL VE ANKARA İLLERİNİN KARŞILAŞTIRILMASI) by Fatih TÜRKMEN, Savaş ARTUĞER

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EVALUATING LOYALTY IN SOUTH AFRICA’S HOTEL INDUSTRY: THE EFFECT OF SERVICE QUALITY AND BRAND EQUITY by Sharmila Ragunanan, Michael C. Cant, Johannes A. Wiid

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KONGRE/TOPLANTI TURİZMİNDE HİZMET KALİTESİNİN DEĞERLENDİRİLMESİNE YÖNELİK BELEK/ANTALYA BÖLGESİNDE BİR NİTEL ARAŞTIRMA by Nilgün Tuzcu

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Green practices: Building green image and green trust for green revisit intentions in the hospitality industry by Ngan Nguyen Thi Huyen, Hanh Duong Hong, Lan Hoang Thi

Subjects: “…Green hotel…”
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Performance evaluation methods in the hotel industry by Catarina Rosa Nunes, Maria João Cardoso Vieira Machado

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Influence of cultural distance on the internationalisation of Spanish hotel companies by Germán Gémar

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