Customer service complaint work order classification based on matrix factorization and attention multi-task learning by Yong SONG, Zhiwei YAN, Yukun QIN, Dongming ZHAO, Xiaozhou YE, Yuanyuan CHAI, Ye OUYANG

“…The automatic classification of complaint work orders is the requirement of the digital and intelligent development of customer service of communication operators.The categories of customer service complaint work orders have multiple levels, each level has multiple labels, and the levels are related, which belongs to a typical hierarchical multi-label text classification (HMTC) problem.Most of the existing solutions are based on classifiers to process all classification labels at the same time, or use multiple classifiers for each level, ignoring the dependence between hierarchies.A matrix factorization and attention-based multi-task learning approach (MF-AMLA) to deal with hierarchical multi-label text classification tasks was proposed.Under the classification data of real complaint work orders in the customer service scenario of communication operators, the maximum Top1 F1 value of MF-AMLA is increased by 21.1% and 5.7% respectively compared with the commonly used machine learning algorithm and deep learning algorithm in this scenario.It has been launched in the customer service system of one mobile operator, the accuracy of model output is more than 97%, and the processing efficiency of customer service agent unit time has been improved by 22.1%.…”
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The Renewal of the Twenty Years in Theater: Revisions Based on The Danton Case by Stanisława Przybyszewska from 2008 by Katarzyna Fazan

“…The mentioned stage production of the twenty-first century draw attention to the current of aesthetic-political engagement in Polish interwar theater, and inscribe this theme in the program of dismantling earlier theatrical hierarchies built on the concept of a national community united by Romantic myth. …”
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Peony diagram modeling for improving the easy disassembly design of mobile electronic products by Junling Huang, Chuangchuang Cui, Wei Jiang, Libin Zhu

“…This model uses a multi-layer ring diagram to depict part hierarchies and constraint relationships and employs specific symbols to convey part disassembly information and highlight key components. …”
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Ecofeminist Kitchens: Reimagining Professional Kitchens as Spaces of Sustainable Foodwork by Adele Wylie

“…Based on this theoretical engagement, I argue that transforming professional kitchens requires a redistribution of power across genders to eradicate sexist hierarchies. Furthermore, there is a need to decenter economic profit to make space for an ethic of compassion which fulfils our moral obligations to both human and non-human others.…”
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Kenyan Nurses Involvement in National Policy Development Processes by Pamela Atieno Juma, Nancy Edwards, Denise Spitzer

“…Critical analysis of the findings revealed that hierarchies and structural factors as well as nursing professional issues were the primary barriers constraining nurses’ involvement in policy processes. …”
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"Magic Dirt": Transcending Great Divides in Scott McClanahan's Crapalachia by Eva-Maria Müller

“…Crapalachia is a threnody for a wounded region that complicates imagined hierarchies of center and periphery and blends the worlds of fact and fiction as well as tragedy and comedy. …”
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Governing bodies? by Kudzaiishe Peter Vanyoro, George Mavunga, Zvenyika Eckson Mugari

“… Using both intersectional and kyriarchy heuristics which acknowledge the interlocking gender, sexuality and class dynamics in the co-construction of power hierarchies, this paper examines how informal herbal healing flyers and posters in the Johannesburg CBD reinforce norms which govern and legitimate desirable male and female bodies and lives through written texts and images. …”
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Le processus seigneurial en zone royale bourguignonne : l’exemple des Mont (ixe-xie siècle) by François Demotz

“…Ceux-ci illustrent alors les ambiguïtés et les spécificités de la Transjurane des années 1000 : une transition inaboutie, dans un monde toujours dominé par des hiérarchies issues du modèle royal.…”
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A Cache Architecture for Counting Bloom Filters: Theory and Application by Mahmood Ahmadi, Stephan Wong

“…To overcome this limitation, network processors utilize many different techniques, for example, utilizing multilevel memory hierarchies, special hardware architectures, and hardware threading. …”
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Orthogonal Capsule Network with Meta-Reinforcement Learning for Small Sample Hyperspectral Image Classification by Prince Yaw Owusu Amoako, Guo Cao, Boshan Shi, Di Yang, Benedict Boakye Acka

“…Integrating orthogonality into CapsNet reduces the network complexity while maintaining the ability to preserve spatial hierarchies and relationships in the data with a 3D convolution layer, suitably capturing complex patterns. …”
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Nonlinear Simulation and Vulnerability Analysis of Masonry Structures Impacted by Flash Floods by Qi Fang, Shuguang Liu, Guihui Zhong, Hong Zhang, Jiyu Liang, Yiwei Zhen

“…It can be concluded that the physical vulnerability depends on both the local structural strength (local view) and the structural resistance hierarchies (global view).…”
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A Gradual Approach for Multimodel Journey Planning: A Case Study in Izmir, Turkey by Feriştah Dalkılıç, Yunus Doğan, Derya Birant, Recep Alp Kut, Reyat Yılmaz

“…The algorithm utilizes the techniques of efficient algorithms including round based public transit optimized router, transit node routing, and contraction hierarchies on transportation graph. We employed Dijkstra’s algorithm after the first stage of the path-finding algorithm by applying stage specific rules to reduce search space and runtime. …”
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Practical measurement for equity and justice by Sola Takahashi, Carlos Sandoval, Brent Jackson, Jahneille Cunningham, Curtis Taylor

“…This collaboration led to the development of a practical measure focused on the experience of status hierarchies in math classrooms. The authors consider teachers’ uptake and use of these tools relative to the five routines of measurement for equity and justice.…”
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Optimization of the structure of the learning process under the given constraints by A. A. Lobaty, D. A. Konopacki

“…The numerical values of the weight coefficients are proposed to be determined by applying the method of analyzing hierarchies based on expert assessments, which are set by appointed specialists. …”
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Disrupting the third space through playfulness, mattering, and unbounded perspectives by Ian Fellows, Gill Gilbert, Leoarna Mathias, Sarah Parkes

“…They challenge existing academic hierarchies and bureaucratic norms, fostering a more adaptable and responsive educational setting. …”
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MAD-Onto: an ontology design for mobile app development by Bilal Abu-Salih, Marwan Al-Tawil, Ansar Khoury, Dana A. Al-Qudah, Isra’a Abu Zaid, Marwa Alabdale, Dima Azar

“…The ontology is constructed by identifying key concepts, defining classes and their hierarchies, establishing class properties, and creating instances relevant to mobile app development. …”
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Spatial Network Structures of Urban Agglomeration Based on the Improved Gravity Model: A Case Study in China’s Two Urban Agglomerations by Yubo Zhao, Gui Zhang, Hongwei Zhao

“…The results of the study are as follows: (1) the existing urban connections have obvious hierarchies and imbalances, with the YRDUA urban hierarchical connections being of larger scale. (2) Cities are closely connected, but city networks are unbalanced, though the YRDUA has more balanced urban development. (3) Each node city has a clear radiation range limit, and spatial distance remains an important constraint on urban connections. …”
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Réflexion sur l'organisation dans une nouvelle optique. Enquête sur le fondement ontologique de l'organisation by James R. Taylor

“…Cet article propose une théorie de l'organisation qui se prête à l'étude du changement en attirant l'attention sur deux phénomènes quelque peu négligés, à savoir : l'origine de la hiérarchie dans la communication et le rôle joué par cette dernière dans la constitution de l'identité de l'organisation en tant qu'agente. …”
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Contribution à l’anthropologie de la consommation de champignons à partir du cas du sud-ouest de la France (xvie-xxie siècles) by Frédéric Duhart

“…Once the « edible » mushrooms identified, we have to note the complexity and the variability of the gastronomic hierarchies and the diversity of mushroom consumption contexts. …”
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Car Purchase Intention Modeling in the Context of COVID-19: An Integrated Analysis of Impact Range and Impact Asymmetry by Xiaoyu Zhang, Chunfu Shao, Bobin Wang, Shichen Huang, Xiong Yang

“…The comprehensive importance hierarchies of the two dependent variables are constructed through the integrated analysis of impact range and impact asymmetry. …”
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