Roles of Service Quality and Religiosity in Determining Customers’ Retention in Islamic Banks: Empirical Evidence from Southwestern Afghanistan by Ziarmal Abdullah, Salina Kassim, Shamsullah Shams, Sharofiddin Ashurov

“…Each SERVQUAL dimension had varying degrees of influence on customer retention, with empathy, reliability, responsiveness, assurance, and tangibility having the most significant influence. …”
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Knights in shining armour and (M)others in life jackets: Women’s experiences of advocating for care alone when suffering recurrent early pregnancy loss during the SARS-CoV-2 pandem... by Flora E. Kent-Nye, Kayleigh S. Sheen, Karen Burgess, Munira Oza, Laura A. Magee, Davor Jurković, Sergio A. Silverio

“…Conclusions This study affirms recent findings of devalued maternity care during the pandemic, and magnification of pre-pandemic issues with EPL care, such as a lack of support or perceived empathy.…”
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What's the role of kindness in the healthcare context? A scoping review by Angela Greco, Laura G. González-Ortiz, Luca Gabutti, Daniel Lumera

“…Studies across different settings suggest that healthcare managers need to foster not only technical and organizational skills, but also social skills such as empathy and kindness. The purpose of this scoping review is to provide an overview of the current research landscape regarding initiatives based on acts of kindness in healthcare organizations. …”
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Unleashing the potential of chatbots in mental health: bibliometric analysis by Qing Han, Chenyang Zhao

“…The findings suggest that chatbots hold a significant role in promoting mental health well-being and exhibit considerable potential in demonstrating empathy, curiosity, understanding, and collaborative capabilities with users.…”
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Virtual choir as a kind of digital musical art by Xinbin Fu

“…In addition, singing in a virtual project slows down the development of empathy of singers, reduces their ability to recognize the conductor’s gestures and facial expressions. …”
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Prosocial competency-based model of a future teacher by E. I. Eroshenkova, I. S. Shapovalova, E. A. Karabutova, S. V. Anokhina, O. S. Miroshnikova

“…Moreover, the students’ responses allow determining “the ability to develop the other people’s talents and skills” and “the ability to help the other people” as the competencies of the prosocial vector of the competency-based model of a future teacher.The scientific novelty lies in the development of the prosocial competency-based model of a future teacher and in the allocation of 3 clusters of regulatory (stability and adaptability), affective (empathy and communication skills) and stimulating (time management and planning skills) competencies in its structure.The practical significance lies in the use of the materials as starting points for improving the competency-based model of a pedagogical university graduate.…”
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Cognitive behavioural therapy plus Kiesler Circle Training (CBT+) versus CBT only for patients with interpersonal problems: study protocol for a randomised controlled feasibility t... by Stephan Köhler, Philipp Sterzer, Eva-Lotta Brakemeier, Karen Ollrogge, Daniel Schulze, Eva Friedel, Nina Romanczuk-Seiferth, Anna-Lena Siegerist, Anne Guhn

“…KCT includes five sequential modules: the interpersonal circle, nonverbal communication, verbal communication, conflict resolution and empathy training. It is hypothesised that the experimental group will show (a) greater reduction in interpersonal problems from pre-assessment to post-assessment and (b) greater symptomatic improvement regarding the primary diagnosis. …”
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Content and face validity in virtual reality with children: a validation in five steps+1 of a wheelchair basketball game by Imanol Ceberio, Mohammad Al-Rashaida, Maitane García, Juan Francisco Lopez Paz, Monika Salgueiro, Nicole Passi, Humberto Pavel, Imanol Amayra

“…This simulation is designed to promote empathy and understanding towards children with motor disabilities through adapted sport scenes. …”
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Development of an educational and monitoring mobile application for pregnant women in Nigeria by Abdulhammed Opeyemi Babatunde, Abdulhammed Opeyemi Babatunde, Adejumoke Idowu Ayede, Amalia Colangelo, Tuan Dung Nguyen, Abdullahi Tunde Aborode, Charles Umeh, Maria Paula Hernandez, Oluwaseyi Iyanuoluwa Ayede, Oluwatobiloba Oluwadunni Ayede

“…The first interview focused on empathy, followed by alpha and beta testing of the mobile application prototype at health facilities.ResultsThe barriers to accessing perinatal care were the distance to the nearest facility (mean = 3.3 km), lack of perinatal education, and cost. …”
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Stereotypes and social representations associated with pediatric surgeons among medical students, residents and physicians: a cross-sectional study by Coline Ducrot, Max Piffoux, Mathilde Payen, Sebastien Raux, Franck Rolland, Evan Gouy, Linh Nam Truong, Ariel Frajerman, Florent Vinchon, Nawale Hadouiri

“…The specialty is considered as wide, intense, meticulous, and demanding surgical specialty but also as hyperspecialized and confined to academic centers with a unique parent–child–surgeon relationship, embodying traits such as “empathy”, “humanity”, “passion”, “beautiful[ness]” and “honorab[ility]”. …”
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The Efficacy of Conversational AI in Rectifying the Theory-of-Mind and Autonomy Biases: Comparative Analysis by Marcin Rządeczka, Anna Sterna, Julia Stolińska, Paulina Kaczyńska, Marcin Moskalewicz

“…Addressing cognitive biases in AI-human interactions requires systems that can both rectify and analyze biases as integral to human cognition, promoting precision and simulating empathy. The findings reveal the need for improved simulated emotional intelligence in chatbot design to provide adaptive, personalized responses that reduce overreliance and encourage independent coping skills. …”
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Translation, content validity and internal structure of the Brazilian version of the Adolescent Resilience Questionnaire (B-ARQ). by Genara Brum Gomes, Luisa Gatti-Reis, Matheus França Perazzo, Marisa Alves Araújo, Flávio Freitas Mattos, Deirdre Gartland, Saul Martins Paiva, Isabela Almeida Pordeus

“…The internal consistency was estimated with McDonald's Omega for each factor: Confidence (ω = 0.480), Negative Cognition (ω = 0.588), Empathy/tolerance (ω = 0.295), Emotional insight (ω = 0.425), Social Skill (ω = 0.235), Family Domain Connectedness (ω = 0.785), Family Domain Availability (ω = 0.847), Peers Domain Connectedness (ω = 0.719), Peers Domain Availability (ω = 0.402), School Domain Supportive environment (ω = 0.677), School Domain Connectedness (ω = 0.013), Community Domain Connectedness (ω = 0.791). …”
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Gardé·es à vue. Domination(s) et reconfigurations des rapports entre manifestant·es et policier·es pendant le hirak (2019-2021) by Lina Benchekor

“…Those in police custody may also form relationships of solidarity and empathy with police officers, based on shared dispositions (such as gender). …”
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Analyzing Maternal Needs for “Internet+ Nursing Service” After Hospital Discharge: A SERVQUAL-KANO Model Approach by Ding L, Ding Y, Wang Y, Li X, Liu Y

“…The must-be and one-dimensional need attributes of maternity are mainly tangibility, reliability, responsiveness, and assurance dimensions, and empathy and economy are attractive attributes. Two items within the tangibles dimension, namely ease of operation of the platform and nurses’ dress code, were deemed to be indifferent attributes. …”
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A persona-based exploration of rabies post-exposure prophylaxis seeking behavior and its implication for communication strategic planning: Evidence from Thailand by Jitjayang Yamabhai, Patoo Cusripituck, Teerawan Mingbualuang, Nareerat Sangkachai, Wimwiga Sakchainanon, Chanatda Tungwongjulaniam, Onphirul Yurachai, Ratana Theerawat, Anuwat Wiratsudakul

“…Subsequently, we employed an empathy map, a visual method, and a customer journey map to better understand the participants' experiences and perceptions. …”
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Designing and explaining the political behavior model of managers in government organizations by Mehdi Izadi, Amir Hoshang Nazarpuri, Reza Sepahvand, Hojat Vahdati, Mohammad Hakak

“…The results showed that the political behavior of managers is, respectively, receiving control of access to information at the highest level, followed by showing calmness, resistance to change, pleasing others, playing with time, forming groups, blaming and attacking others, dealing with the opposite, strengthening a favorable impact, creating a communication network, support and empathy, and presenting oneself through other powerful people in the next priorities. …”
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Socio-demographic portrait of the applicant and the main motives for choosing the "Therapy and rehabilitation" speciality by S.V. Zakharov, O.B. Nekhanevych, O.O. Rusakova, O.V. Smolianova

“…They aim to achieve professionalism (59%), enhance communication skills (31%), build endurance (31%), and cultivate persistence (28%) and empathy (28%). Most applicants entering the speciality 227 "Therapy and rehabilitation" are goal-oriented, highly motivated, and prepared for rigorous study, which is the key to developing into competent and competitive specialists.…”
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Editorial by Editor

“…The study discusses how guided visualization practices within this meditation technique contribute to emotional regulation, empathy, and mental clarity. The findings indicate that Amrit Varsha Dhyan has the potential to foster emotional stability and resilience, making it an effective tool for personal development and psychological well-being. …”
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Evaluating Reaction Videos of Young People Watching Edutainment Media (MTV Shuga): Qualitative Observational Study by Venetia Baker, Sarah Mulwa, David Khanyile, Georgia Arnold, Simon Cousens, Cherie Cawood, Isolde Birdthistle

“…In same-age groups, viewers appeared relaxed, engaging with the content through discussion, comments, empathy, and laughter. Intergenerational groups experienced discomfort, with older relatives’ presence causing embarrassment and younger siblings’ distractions interrupting the engagement. …”
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Digital Mindfulness Training for Burnout Reduction in Physicians: Clinician-Driven Approach by Lia Antico, Judson Brewer

“…The secondary outcome measures were emotional exhaustion (the second dimension of burnout), anxiety, depression, intolerance of uncertainty, empathy (personal distress, perspective taking, and empathic concern subscales), self-compassion, and mindfulness (nonreactivity and nonjudgment subscales). …”
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