Indonesian E-Commerce: Examining E-CRM, Browsing, Satisfaction and Loyalty by Suyanto Suyanto, Widarto Rachbini, Harimurti Wulandjani, Aully Grashinta, Emi Rahmawati

Subjects: “…Electronic Customer Relationship Management, Hedonic Browsing, Utilitarian Browsing, e-Satisfaction, e-Loyalty, Online Shopping…”
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Online Alışveriş Yapan Tüketicilerde Fiziksel Dağıtım Hizmet Kalitesinin E-Memnuniyet ve E-Sadakat Üzerindeki Etkisi by Fatma Öztürk, Sezen Bozyiğit

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