Artificial Intelligence (AI) in the Banking Industry: A Review of Service Areas and Customer Service Journeys in Emerging Economies by Tajudeen Alaburo Abdulsalam, Rofiat Bolanle Tajudeen

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Construction and application of a multi-objective rolling horizon optimization mathematical model in intelligent dispatching for telecom operators by LI Fang, MA Xiaoliang, LIU Ying, LI Yuan, XIN Sheng

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Construction and application of a quantitative efficiency assessment model for green AI in intelligent customer service systems by MA Xiaoliang, LIU Ying, ZHAO Ruqiang, YANG Bangxing, GAO Jie, DENG Congjian

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Updating customs services list as one of the means of transformation by I. Yu. Sofiyannikova

Subjects: “…customs services…”
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Research and implementation of text classification method for customer service orders based on multi-model fusion by Liang ZHANG, Xiaoju DAI, Rong ZHENG, Tongze He

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An Examination of the Role of Social Media in Enhancing Customer Service: A Case Study of Trackers Safari Lodge by Arinaitwe, Micheal

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Transformation of business under the influence of artificial intelligence by Buha Vesna, Lečić Rada, Berezljev Ljiljana

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Anthropomorphic service recovery: the panacea following service failure of automated CSAs by Nobukhosi Dlodlo

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RESEARCH ＆ APPLICATION OF SERVICE-LOADS ENVIRONMENT FOR COMMERCIAL VEHICLE BASED ON NON-PARAMETRIC KERNEL DENSITY ESTIMATION METHOD by LUAN ShiJie, YU JiaWei, ZHENG SongLin, JING Qing

Subjects: “…Customer service road-load characteristics…”
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Systematic construction of operator’s intelligent customer service by Bin DONG

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Research on a complaint prediction model utilizing joint neural networks by Xiaoliang MA, Ying LIU, Jie GAO

Subjects: “…AI customer service…”
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Organizational and economic mechanism of infrastructure development in the field of customs services: regional aspect by A. A. Lisitsa

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Customer service complaint work order classification based on matrix factorization and attention multi-task learning by Yong SONG, Zhiwei YAN, Yukun QIN, Dongming ZHAO, Xiaozhou YE, Yuanyuan CHAI, Ye OUYANG

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The referral-marketing practices of travel agencies by Mornay Roberts-Lombard, TFJ Steyn

Subjects: “…customer-service delivery…”
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Quality of services as a vector for expansion and development of service activities by I. Yu. Sofiyannikova

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User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective by Jing Jia, Lu Chen, Chengzhen Wu, Manling Xiao

Subjects: “…intelligent customer service…”
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Development of client service as a basis for birth of the electronic commerce system by К. A. Zalihina, Т. N. Sakulyeva

Subjects: “…customer service…”
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Creating innovations for solutions of logistics problems: opportunities, risks, and limitations by A. I. Gorbatov

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Information flow model and service flow calculation of electric power backbone communication network by Ziyan ZHAO, Jianhui FAN, Xin JIN, Dawei ZHANG, Yang LIU, Li MA, Xiaoying ZOU

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Total Quality Management, British Standard accreditation, Investors In People and academic libraries by V. Mistry, R.C. Usherwood

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