Designing a model to improve the behavior of Iranian handicrafts e-commerce customers by increasing customer trust by mohsen seidi, Fataneh Alizadeh Meshkani, Ahmad Sardari, Abdullah Naami

Subjects: “…customer behavior…”
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Identifying Touchpoints for Foreign Tourists in the Customer Journey through 5 A's Approach by Mostafa Esmaeili Mahyari, Mohammad Ghaffari, Hamid Reza Irani, Elham Ebrahimi

Subjects: “…customer experience…”
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CUSTOMER RELATIONSHIP MANAGEMENT TOOLS AND ORGANIZATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHWEST, NIGERIA by Bolaji Comfort ADENIYI, Gbenga Sunday FAYIGBE

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The effect of online customer review and online customer rating on the trust and interest of consumer purchases by Purwantoro Purwantoro, Yulfita Aini, Hidayat Hidayat, Arrafiqurrahman Arrafiqurrahman, Andi Afrizal

Subjects: “…trust, buyer interest, online customer rating, online customer review…”
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The Influence of Brand Image and Price Perception on Customer Loyalty to Apple Smartphones with Customer Satisfaction as Mediation by Diva Aisyah Ardelia, Edy Purwo Saputro

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Models of Russia's Participation in Regional Economic Integration by D. I. Ushkalova

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The Relations Between Moldova and the EU in 1998 – 2012 by V. B. Kirillov, I. S. Putintsev

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ON INTEGRATION OPTIONS OF UKRAIN FOREIGN POLICY by K. P. Borishpolets, S. I. Chernyavskiy

Subjects: “…free trade zone of the cis. customs union…”
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The Development of Russian-Chinese Expert Contacts on International Relations by I. A. Safranchuk

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Quality of services as a vector for expansion and development of service activities by I. Yu. Sofiyannikova

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POST SOVIET COUNTRIES’ FOREIGN TRADE ANALYSIS: GRAVITY METHOD by N. Chernov

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The Impact of Perceived Procedural Justice on Dimensions of Customer Citizenship Behaviours: The Mediating Effect of Customer Perceived Support by Ahmed Hassaan Ali, Jing Song

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Customer satisfaction in the catering industry: Contrasts between Lithuania and Portugal by Lina Pilelienė, Nuno Almeida, Viktorija Grigaliūnaitė

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The Effect of Innovative Technology Benefits and E-Commerce Using Motivations on Customer Experience and Customer Information by Zahra Bigdelou, Alireza Rousta, Farzad Asayesh

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Classification of CRM systems with knowledge creation approach Case of: Internet Service Provider corp by Seyyed Jamaleddin Hosseini

Subjects: “…customer knowledge…”
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Investigating the impact of variety of e-retail delivery service options on customer retention by Soheila Zarinjoy alvar, shahin raz, Ali Tavakolifar

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EVALUATING THE EFFECTIVENESS OF CUSTOMER COMPLAINT RESPONSES ON NMB MKONONI SATISFACTION: A CASE STUDY OF NMB BANK PLC IN DODOMA CITY, TANZANIA by Mohamed Salum KILINDO, Nasibu Rajabu MRAMBA

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The Effect of Service Quality, Brand Image, E-WOM, Customer Satisfaction on Customer Loyalty by Sahlani Sahlani, Endang Ruswanti

Subjects: “…Service Quality, Brand Image, E-WOM, Customer Satisfaction, Customer Loyalty…”
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Pengaruh kualitas interaksi dari pengembangan model Brady Cronin terhadap loyalitas nasabah by Susriyanti Susriyanti, Nanik Istianianingsih

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