Developing Data-Driven QFD: A Systemic Approach to Employing Product Manuals and Customer Reviews by Gamunnarbi Park, Shinho Kim, Youngjung Geum

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The role of digital technologies in increasing the competitiveness of branded products by N. V. Kokoreva, S. A. Silina

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Billing Systems and Customer Satisfaction in the Ministry of Water and Environment Uganda: A Case of Kabale South Western Umbrella of Water and Sanitation. by Ayebare, Ivan

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Consequences appraisal on India’s opting out of the Regional Comprehensive Economic Partnership Agreement by L. N. Talalova, Chu Thanh Hang, A. V. Morozova

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Computer-Aided Supporting Models of Customized Crack Propagation Sensors for Analysis and Prototyping by Paulina Kurnyta-Mazurek, Rafał Wrąbel, Artur Kurnyta

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Indonesian E-Commerce: Examining E-CRM, Browsing, Satisfaction and Loyalty by Suyanto Suyanto, Widarto Rachbini, Harimurti Wulandjani, Aully Grashinta, Emi Rahmawati

Subjects: “…Electronic Customer Relationship Management, Hedonic Browsing, Utilitarian Browsing, e-Satisfaction, e-Loyalty, Online Shopping…”
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Are Shared-Goal Congruence, Customer Relationship Management, and Customer Relationship Advantages Matter to Leverage Firm Performance? Indonesia Cases on Retail by Mahfudz Mahfudz, Kardison Lumban Batu, Aulia Vidya Almadanaa

Subjects: “…customer relationship management, suppler relationship management, goal congruency, green supply chain management, firm performance…”
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MÜŞTERİ ODAKLILIK, MARKA GÜVENİLİRLİĞİ VE YEREL PERAKENDE SADAKATİ İLİŞKİSİ by Yunus Güler

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Optimizing Soft Tissue Emergence Profile Around One-Piece Dental Implants by Abduljaleel Azad Samad

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NATIONAL PEDAGOGY ON A COSMIC CURVE by O. A. DONSKIKH

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The referral-marketing practices of travel agencies by Mornay Roberts-Lombard, TFJ Steyn

Subjects: “…customer-service delivery…”
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Assessment of the maturity level of the customer relationship management system by V. I. Abramov, D. A. Churkin

Subjects: “…customer centricity…”
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Making Complex Technologies Accessible Through Simple Controllability: Initial Results of a Feasibility Study by Pascal Müller, Hari Krishna Reddy Gali, Subashkumar Rajanayagam, Stefan Twieg, Patrick Jahn, Sebastian Hofstetter

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Issue analysis of contracts termination in Russian state and municipal public procurement procedures by A. Ya. Geller

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Prospects for cooperation between the financial corporation and companies, working in the field of digital technologies by V. S. Efremov, A. S. Pilishvili

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Pengaruh self presentation, opinion leadership, customer engagement, dan self expression terhadap perilaku e-wom (studi kasus di bukit gado-gado kota Padang) by Nadhila Sari, Meizi Syafri Yendi, Kristiana Astuti, Kendis Anwar, Hani Maisyarah Batubara, Susi Evanita

Subjects: “…self-presentation, opinion leadership, customer engagement, self-expression, atitude to e-wom, intent to e-wom…”
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CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM SYSTEMS) IN METALLURG by D. V. Akushko

Subjects: “…crm (customer relationship management system)…”
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Digitalisation of state and municipal services, using the federal state information system “Unified Population Register” as an example by S. S. Belikova, A. V. Belikov

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