Antecedents to Customer Retention in a Corporate Context by Luciene Eberle, Gabriel Sperandio Milan, Celso Augusto de Matos

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Investigating the effect of business intelligence competency dimensions on marketing performance considering the mediating role of customer relationship management by Hossein Norouzi, Mobina Rahmani Gohar, Hossein Imanipour

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The Role of the Federal Supreme Court in Ensuring the Supremacy of Moral Custom and Islamic Law in Iraq by Adnan Ali Majid Aljber, Mohammad Javaheri Tehrani, Seyyed Mojtaba Vaezi, Nader Mardani

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Factors Affecting Online Communication Due to Social Networks on Loyalty of Tourism Services Customers (Case Study: District 22 of Tehran) by Rasha Makoundi, Hossein Safarzadeh, Hassan Esmailpour, Mansoureh Aligholi

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Effects of Branding on Customer Loyalty in Hotels: A Case Study of Jevine Hotel Kabusu. by Kyarisiima, Pamela

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Customer Care and Increased Clientele: A Case Study of Centenary Bank Kabale Branch. by Tusiime, Bridget

Subjects: “…Customer Care…”
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Customer Service and Performance of Commercial Banks: A Case Study of Post Bank Kabale. by Dushime, Grace

Subjects: “…Customer Service…”
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Innovation and market orientation in smallholder pig production: by Okello, Daniel Micheal Okello, Odongo, Walter, Aliro, Tonny, Owiny, David Okello, Ndyomugyenyi, Elly Kurobuza

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Competitive strategies of differentiation and cost minimization by O. Mikhailov

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Expression of the Trait of Adaptability in the Organizational Culture of Lithuanian General Education Schools by Jovita Starkutė

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Evaluating the role of customization and information enrichment strategies on trust and purchase: The moderating role of intelligence in enhancing consumer experience (case study:... by Hossein Balouchi, Eesa Niazi, Mohammad Ali Siah Sarani Kojouri

Subjects: “…customization strategy…”
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BANKING SERVICE INNOVATIONS AND CUSTOMER SATISFACTION IN ILORIN METROPOLIS OF NIGERIA by Lukman Adebayo Oke ABDULRAUF, Emmanuel Semilore Tinuoye, Yusuf Olamilekan Quadri, Fatai Akosile

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Influence factors in increasing brand loyalty through customer engagement on MPV cars by Indawati Lestari, Desy Astrid Anindya, Finta Aramita

Subjects: “…sosial media marketing, brand experience, customer engagement, brand loyalty…”
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A model based on random forest algorithm and Jaya optimization to predict bank customer churn by Sepideh Chehreh, Ali Sarabadani

Subjects: “…customer churn…”
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USER-DRIVEN INNOVATION: TOWARDS A NEW INNOVATION PARADIGM by Slavica Rocheska, Olivera Kostoska, Marjan Angeleski, Gjorgji Mancheski

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Relationship of positive valence WOM and customer loyalty in social media: trust, value co-creation, and brand image as mediators by Rhian Indradewa, Aris Riyanto

Subjects: “…wom, customer loyalty, trust, value co-creation, brand image…”
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Analyzing the impact of business preference components on achieving e-city by Saeed Mohammadlou, Mohammad Mahdi Mozaffari, Babak Haji Karimi, Kamyar kavosh

Subjects: “…customer focus…”
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STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE

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Elevating Customer Satisfaction: The Crucial Role of Electronic Service Quality in Today’s Digital Landscape by Abdallah Abusalma, Khaleel Ibrahim Al-Daoud, Suleiman Ibrahim Mohammad, Asokan Vasudevan

Subjects: “…Electronic Service Quality, Customer Satisfaction, Logistics and Delivery Services, Jordan…”
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E-Commerce Shop Helviah Skincare Mobile Application by Marlia Sari, Lusia Septia ER, Muhammad Junaidi

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