Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback by Ying Zhong, Yanyan Yao, Xiaoting Huang

Subjects: Get full text

Presenting a Conceptual Model of Customer Feed back Process in Customer Knowledge Management (C.K.M) Approach by Ali Akbar Farhangi, Seyed Abolghasem Mira

Subjects: Get full text

Joining forces for online feedback management: policy recommendations for human–AI collaboration by Dzmitry Katsiuba, Mateusz Dolata, Gerhard Schwabe

Subjects: Get full text

Leveraging Large Language Models in Tourism: A Comparative Study of the Latest GPT Omni Models and BERT NLP for Customer Review Classification and Sentiment Analysis by Konstantinos I. Roumeliotis, Nikolaos D. Tselikas, Dimitrios K. Nasiopoulos

Subjects: Get full text

Large Language Models Powered Aspect-Based Sentiment Analysis for Enhanced Customer Insights by Mariana Água, Nuno Antonio, Marco P. Carrasco, Carimo Rassal

Subjects: Get full text