Customer Service and Performance of Commercial Banks: A Case Study of Post Bank Kabale. by Dushime, Grace

“…From the study findings on the effect of feedback on performance, the highest number of respondents mentioned that you use customer feedback to monitor and regulate your services and the least number of respondents mentioned that there are continuous efforts injected to identify and track service effectiveness through sharing customer opinions of your services. The study recommended that the bank should develop the capacities of its human resources in the field of public relations and client management as this will generally improve the growth of banks by resolving any queries raised by clients.…”
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