Classification of CRM systems with knowledge creation approach Case of: Internet Service Provider corp by Seyyed Jamaleddin Hosseini

Subjects: “…customer knowledge…”
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Investigating the impact of variety of e-retail delivery service options on customer retention by Soheila Zarinjoy alvar, shahin raz, Ali Tavakolifar

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EVALUATING THE EFFECTIVENESS OF CUSTOMER COMPLAINT RESPONSES ON NMB MKONONI SATISFACTION: A CASE STUDY OF NMB BANK PLC IN DODOMA CITY, TANZANIA by Mohamed Salum KILINDO, Nasibu Rajabu MRAMBA

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The Effect of Service Quality, Brand Image, E-WOM, Customer Satisfaction on Customer Loyalty by Sahlani Sahlani, Endang Ruswanti

Subjects: “…Service Quality, Brand Image, E-WOM, Customer Satisfaction, Customer Loyalty…”
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Pengaruh kualitas interaksi dari pengembangan model Brady Cronin terhadap loyalitas nasabah by Susriyanti Susriyanti, Nanik Istianianingsih

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Service Innovation in Customer Value Co-Creation: The Mediating Role of Customer Engagement in the Hospitality Industry – A Case Study by Meysam Fakharyan, Ali Hosseinzadeh, Hadi Bastam

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Transformation of business under the influence of artificial intelligence by Buha Vesna, Lečić Rada, Berezljev Ljiljana

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Pathology of Measuring and Managing Customer Satisfaction in B2B Companies by Gholamreza Tavakoli, Omid Heidari, Majid Feyz Arefi

Subjects: “…customer satisfaction…”
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Validation Indicator Identification and Customer Ranking in Microloans: A Study at Middle East Bank in Iran by Azadeh Ahmadi Kousha, Faegh Ahmadi, Mohammad Hossein Ranjbar, Hamidreza Kordlouie

Subjects: “…customer ranking…”
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The effect of service quality on customer loyalty at PT. Pos Indonesia (persero), Unaaha branch Konawe regency by Melati Melati, Heriswanto Heriswanto

Subjects: “…service quality, customer loyalty.…”
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Analysis of public service cauldron on customer satisfaction at bank Republik Indonesia Kefamenanu branch by Berno Benigno Mitang, Emilia Khristina Kiha

Subjects: “…quality of service, customer satisfaction…”
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An Investigation of Market Research in Identifying Customer needs in Rwandan Hotels: A Case Study of Kigali Hostels. by Joyeuse, Uwiragiye

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Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group by Alessandro Henrique de Souza Miake, Rodrigo Baroni de Carvalho, Marcelo de Rezende Pinto, Alexandre Reis Graeml

Subjects: “…customer relationship management (crm)…”
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MÜŞTERİ SADAKATİ İLE MÜŞTERİ TATMİNİ ARASINDAKİ İLİŞKİYİ BELİRLEMEYE YÖNELİK BİR ARAŞTIRMA by Kahraman Çatı, Cenk Murat Koçoğlu

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HİZMET SEKTÖRÜNDE İLİŞKİ PAZARLAMASI by Şükran Karaca

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Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study by Payam Mardazad Navi, Kambiz Heidarzadeh Hanzaee, Seyyed Buik Mohammadi, Mohsen Khoon Siavash

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Customer Engagement and Relationship Management's Effects on Business Performance in Digital Banks by Elvera Elvera, Sastra Mico

Subjects: “…customer relationship management, customer engagement, business performance, digital bank, multiple linear regression…”
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MÜŞTERİ VATANDAŞLIK DAVRANIŞI OLUŞUMUNDA LOJİSTİK HİZMET KALİTESİNİN, MÜŞTERİ MEMNUNİYETİNİN VE MÜŞTERİ GÜVENİNİN ROLÜ: ARACILI BİR MODEL by Yağmur Kerse, Levent Gelibolu

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Sosyal Medyada Otel İşletmelerine Yönelik Yorumların Müşteri Memnuniyeti ve Memnuniyetsizliği Açısından Analizi by Fatih Ercan

Subjects: “…customer satisfaction…”
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Effect of entrepreneurial marketing on SMEs competitive performance in Lesotho by Osakpamwan E.D. Amadasun, Ashley T. Mutezo

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