La estrategia CRM, una visión 360º del cliente by Ma. Rosa Llamas Alonso, Jean-Pierre Lévy-Mangin, Ma. Aranzazu Sulé Alonso

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Research and application analysis of artificial intelligence-based customer service platform technologies for telecom operators by Xiaoliang MA, Ying LIU, Dequan DU, Guoxin ZHANG

Subjects: “…AI customer service…”
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RFMVDA: An Enhanced Deep Learning Approach for Customer Behavior Classification in E-Commerce Environments by Kwanhee Kim, Mingyu Jo, Ilkyeun Ra, Sangoh Park

Subjects: “…Customer segmentation…”
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MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION by A. Serzhantov, M. Orlova

Subjects: “…customer experience management…”
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TO THE ANALYSIS OF DOMESTIC AND FOREIGN EXPERIENCE OF INVESTIGATION IN CUSTOMER LOYALTY by T. Panova

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Service innovation in telecommunication: The path to customer loyalty through enhanced customer satisfaction by Manoj Kumar Chaudhary, Dinesh Mani Ghimire, Madan Dhungana, Rajesh Kumar Chaudhary, Madhav Adhikari, Shubhechchha Thapa

Subjects: “…customer loyalty…”
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The The Influence of Perceived Convenience and Service Quality on Customer Loyalty (A Study at the Brilink Agent Bio Energy 2 Sidoarjo) by Devi Putri Pratama, Budi Prabowo

Subjects: “…Perceptions Of Convenience, Service Quality, Customer Loyalty, Customer Satisfaction…”
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The Effect of Smartphone Features on Customer Engagement: The Mediating Role of Brand Value by Ahmet Songur

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Sağlık İşletmelerinde Müşteri Odaklı Pazarlama Anlayışı İle Hizmet Kalite Algısı Arasındaki İlişki; Bir Hastane Örneği by Duygu Koçoğlu, Ayşe Nur Soysal

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Anthropomorphism in artificial intelligence: a game-changer for brand marketing by Sofia Gomes, João M. Lopes, Elisabete Nogueira

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Designing a model to improve the behavior of Iranian handicrafts e-commerce customers by increasing customer trust by mohsen seidi, Fataneh Alizadeh Meshkani, Ahmad Sardari, Abdullah Naami

Subjects: “…customer behavior…”
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Identifying Touchpoints for Foreign Tourists in the Customer Journey through 5 A's Approach by Mostafa Esmaeili Mahyari, Mohammad Ghaffari, Hamid Reza Irani, Elham Ebrahimi

Subjects: “…customer experience…”
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The relationship of atmosphere, satisfaction, and loyalty: Sample of a fitness center by Mehmet Oztas, Ali Sevılmıs, Erkan Faruk Sırın

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The effect of online customer review and online customer rating on the trust and interest of consumer purchases by Purwantoro Purwantoro, Yulfita Aini, Hidayat Hidayat, Arrafiqurrahman Arrafiqurrahman, Andi Afrizal

Subjects: “…trust, buyer interest, online customer rating, online customer review…”
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The Influence of Brand Image and Price Perception on Customer Loyalty to Apple Smartphones with Customer Satisfaction as Mediation by Diva Aisyah Ardelia, Edy Purwo Saputro

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The Impact of Perceived Procedural Justice on Dimensions of Customer Citizenship Behaviours: The Mediating Effect of Customer Perceived Support by Ahmed Hassaan Ali, Jing Song

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Customer satisfaction in the catering industry: Contrasts between Lithuania and Portugal by Lina Pilelienė, Nuno Almeida, Viktorija Grigaliūnaitė

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The Effect of Innovative Technology Benefits and E-Commerce Using Motivations on Customer Experience and Customer Information by Zahra Bigdelou, Alireza Rousta, Farzad Asayesh

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