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    MÜŞTERİ İLİŞKİLERİ YÖNETİMİ SÜRECİNDE SÖZSÜZ İLETİŞİMİN ROLÜ: TÜRKİYE'DEKİ 5 YILDIZLI OTELLER ÜZERİNE BİR ÇALIŞMA - THE ROLE OF NONVERBAL COMMUNICATION IN CUSTOMER RELATIONSHIP MANAGEMENT PROCESS: A STUDY ON 5-STAR HOTELS IN TURKEY by Bahar Urhan Torun, Abdullah Koçak

    Published 2020-03-01
    “…This study aims to get Customer Relationship Management (CRM) applications to make a return from high-tech to interpersonal communication, which is a timeless sales technique.In order to present the role of nonverbal communication (NVC) in CRM process, 643 participants, who stayed in 5-star hotels in Turkey in the previous year were asked about their hotel choice, evaluations about hotel employees considering the last accommodation. …”
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    Türk Kütüphanecilik Tarihinde Hasan Fehmi Edhem Karatay ve Yayımlanmamış Bir Belge by Ayşe Buluş, Burak Delibaş

    Published 2021-03-01
    Subjects: “…history of librarianship in turkey…”
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    THE DYNAMIC INTERACTIONS BETWEEN US AND EUROPEAN ECONOMIC POLICY UNCERTAINTIES AND SELECTED MACROECONOMIC VARIABLES IN TURKEY - ABD VE AVRUPA’NIN EKONOMİK POLİTİKA BELİRSİZLİKLERİ İLE TÜRKİYE'DE SEÇİLMİŞ MAKROEKONOMİK DEĞİŞKENLER ARASINDAKİ DİNAMİK ETKİLEŞİMLERİN ANALİZİ by Merve Kocaman, Mustafa Özer

    Published 2020-07-01
    “…The purpose of this study is to examine the effects of economic policy uncertainties of EU (EPUEU) and US (EPUUS) on selected macroeconomic variables of Turkey, such as interest rate, stock prices, consumer price index, industrial production index, exchange rate by using ARDL bounds testing approach and monthly data over the period of 2002 January to 2015 December. …”
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