Hotel Assessment through Social Media: The case of TripAdvisor by Sebastian Molinillo, José Luis Ximénez-de-Sandoval, Antonio Fernández-Morales, Andres Coca-Stefaniak

“…Using data submitted by customers on TripAdvisor, this study analyzes the customer satisfaction ratings posted for 2,211 hotels. …”
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Measuring Destination Image Using AI and Big Data: Kastoria’s Image on TripAdvisor by Anastasia Yannacopoulou, Konstantinos Kallinikos

“…To test this approach, a massive metadata analysis of search engine was conducted on approximately 2700 reviews from TripAdvisor users for the category “Attractions” of the city of Kastoria, Greece. …”
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Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction by Pablo Flôres Limberger, Francisco Antonio dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos

“…For this, we analysed 660 reviews (236 of three-star hotels, 125 of four-star hotels and 299 of five-star hotels) on TripAdvisor, containing independent reviews including overall satisfaction, value (costbenefit), location, sleep quality, rooms, cleanliness and service. …”
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Predictors of review sites usage in hotels by Javier Perez-Aranda, Rafael Anaya-Sanchez, Jose Ruizalba

“…Since review travel sites such as TripAdvisor allowed accommodations to create own profiles with information, hotels began incorporating these actions into their engaging customers programming. …”
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French Tourism Imaginaries of Colombia by Sairi Piñeros

“…Analysis focuses on the image presented by television, the travel advice website of the French Ministry for Foreign Affairs, and comments shared by tourists on TripAdvisor.The article demonstrates the evolution of a tourism imaginary for a destination associated with negative images, the role played by media, and by tourists today, who can change these tourism imaginaries more rapidly by sharing their tourist experiences online and on social media.…”
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USER-GENERATED REVIEWS AND OFFICIAL STAR RATINGS: CAN THE TWO WORK TOGETHER IN HOTEL EVALUATION SYSTEMS? by Femi Odebiyi, Vitaliya Gontar

“…The qualitative study is based on the analysis of 240 feedbacks, taken from the TripAdvisor.com, for 20 hotels of 3 and 4 star ratings in Klaipeda (Lithuania) and Kaliningrad (Russia), and interviews of eight hoteliers. …”
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USER-GENERATED REVIEWS AND OFFICIAL STAR RATINGS: CAN THE TWO WORK TOGETHER IN HOTEL EVALUATION SYSTEMS? by Femi Odebiyi, Vitaliya Gontar

“…The qualitative study is based on the analysis of 240 feedbacks, taken from the TripAdvisor.com, for 20 hotels of 3 and 4 star ratings in Klaipeda (Lithuania) and Kaliningrad (Russia), and interviews of eight hoteliers. …”
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Imaginaires touristiques de la France sur la Colombie by Sairi Piñeros

“…Nous avons ainsi concentré notre analyse sur l’image diffusée à travers la télévision, le site web « Conseils aux voyageurs » du Ministère des Affaires étrangères et celle que les touristes partagent à travers les commentaires TripAdvisor. L’article montre l’évolution de l’imaginaire touristique d’une destination associé aux images négatives, le rôle joué par les médias, mais surtout celui qui jouent aujourd’hui les touristes car ils permettent de faire évoluer plus rapidement ces imaginaires touristiques grâce au partage des expériences touristiques via internet et les réseaux sociaux.…”
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Imaginarios turísticos de Francia sobre Colombia by Sairi Piñeros

“…Nuestro análisis se centra en la imagen difundida a través de la televisión, el sitio web "Consejos para viajeros" del Ministerio de Relaciones Exteriores y el que comparten los turistas a través de los comentarios de TripAdvisor.El artículo muestra la evolución del imaginario turístico de un destino asociado a imágenes negativas, el papel que juegan los medios de comunicación, pero especialmente el que hoy juegan los turistas pues gracias a las experiencias turísticas compartidas a través de internet y redes sociales los imaginarios turísticos pueden evolucionar más rápidamente.…”
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TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions by Tiago Savi Mondo, Gabriela Gonçalves Silveira Fiates

“…The second stage collected and analyzed comments left by tourists on TripAdvisor.com. Analyzed 68.301 comments about tourist attractions in eight Brazilian cities, using the software T-LAB and compared with the indicators in the preliminary theoretic model. …”
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Exploring the Satisfaction and Dissatisfaction Factors Derived from Food and Beverage Services of Thermal Hotels by Ozan Kaya

“…Tourists’ online reviews on TripAdvisor were analysed by content analysis. The findings clearly show the main areas of satisfaction of the food and beverage services in the thermal hotels as taste of food, employees, quality of food and activities in the restaurants. …”
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El uso de redes sociales por los hoteles como indicativo de gestión eficiente by Juan Pedro Mellinas, Soledad María Martínez María-Dolores, Juan Jesús Bernal García

“…Para ello analizamos la información de las dos webs más destacadas en la recogida de opiniones de huéspedes (TripAdvisor y Booking), observando puntuaciones diferenciadas en función del uso de redes sociales. …”
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Impact of the April Fair on Seville hotel room prices: measurement through a hedonic approach by Ismael P. Soler, Germán Gémar

“…That is why the main purpose of this paper is to assess the impact the April Fair and other key elements have on hotels, using the wellknown hedonic price model and a database of 1,548 items compiled using TripAdvisor. The results suggest that although the April Fair has a significant and positive effect on the prices of hotel rooms, these results are mixed during the fair. …”
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Identificación de atracciones urbanas centrales mediante seguimiento GPS y análisis de redes by Ibon Aranburu Amiano, Beatriz Plaza Inchausti, Marisol Esteban Galarza

“…Sorprendentemente, nuestra metodología conduce a resultados inesperados: mientras que los contenidos de las redes sociales (por ejemplo, TripAdvisor) y los expertos (agentes turísticos) señalan al Guggenheim como el principal activo turístico, en realidad resulta ser el Casco Viejo el lugar más visitado de Bilbao según el comportamiento espacial real detectado por nuestro método. …”
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Does Use of Different Platforms Influence the Relationship between Cocreation Value-in-Use and Participants’ Cocreation Behaviors? An Application in Third-Party Managed Virtual Com... by Natalia Rubio, Nieves Villaseñor, Maria Jesús Yague

“…The research is contrasted empirically using the virtual community TripAdvisor. The PLS-SEM method is used to test the model proposed. …”
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Large-Scale Cross-Cultural Tourism Analytics: Integrating Transformer-Based Text Mining and Network Analysis by Dian Puteri Ramadhani, Andry Alamsyah, Mochamad Yudha Febrianta, Muhammad Nadhif Fajriananda, Mahira Shafiya Nada, Fathiyyah Hasanah

“…We gathered 387,010 TripAdvisor reviews and analyzed them using a combination of advanced text mining techniques and network analysis to map tourist mobility patterns. …”
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