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    A Simple Approach for Monitoring Business Service Time Variation by Su-Fen Yang, Barry C. Arnold

    Published 2014-01-01
    “…A numerical example involving nonnormal service times from the service system of a bank branch in Taiwan is used to illustrate the applications of the EWMA-AV and EWMA-AM charts and to compare them with the existing variance (or standard deviation) and mean charts. …”
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