Analysis of Service Quality on the Starbucks Indonesia Application Using E-SERVQUAL and Importance Performance Analysis (IPA) by Palmarosa Ardianti Putri Hardhika, Minto Waluyo

Subjects: “…E-ServQual, Importance Performance Analysis, Customer Satisfaction…”
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Provider-customer perceptions in service quality: A Gap analysis at Ishik University, Sulaimani by Khayal Mahsum, Paveh Muhammed, Ala Omer

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Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model by Sedighe Sadat Tabatabaei Far, Negar Paydar Jahromi, Suhail Mahmoud Al-Zoubi, Abdulrazzak Abyad, Abdolrahim Asadollahi

Subjects: “…Disability, Middle and Older Adults, ServQual, Consumer Satisfaction, Iran, Lebanon…”
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Proposal of a new method for effectiveness evaluation in the product design and development process Proposta de um novo método para a avaliação da eficácia do processo de projeto e... by Adherbal Caminada Netto, Paulo Carlos Kaminski

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A comparative analysis of service quality and student perceptions in Kyrgyzstan’s higher education institutions by Rita Ismailova, Mirlan Chynybaev, Sagynbek Orunbaev, Nurlan Omurov, Sabyrkul Kalygulova, Amangeldi Zhumadilov, Gulnara Isaeva, Svetlana Sirmbard

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Development of the Measurement Scale of Online Convention Service Quality (OCSQ) by Jun Lee, Byeong-Cheol Lee, June-Hee Yang

Subjects: “…E-ServQual…”
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