HİZMET KALİTESİÖLÇÜM MODELLERİ SERVQUAL VE SERPERF’İN KARŞILAŞTIRMALI ANALİZİ by Hasan Bülbül, Ömür Demirer

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SERVICE PERFORMANCE IMPROVEMENT DURING PANDEMIC COVID 19 USING INTEGRATED SERVQUAL AND SIX SIGMA: TELECOMMUNICATION AND INFORMATION INDUSTRY CASE APPLICATION by Sulton Nur Hakim, Alfatah Kalijaga, Sri Indrawati

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Examination of the Service Quality Perception in Private and Public Sports Centers (Konya Example) by Selçuk Buğdaycı

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Konya İlinde Bulunan Özel Hastanelerdeki Hizmet Kalitesinin Ölçülmesi: Akademik Personele Yönelik Araştırma by Büşra Güler, Saadettin Erhan Kesen

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Factores determinantes en la calidad del servicio sanitario en México: Caso ABC by Norma Angélica Pedraza-Melo, Jesús Lavín-Verástegui, Anahí González-Tapia, Idolina Bernal-González

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Presentation a Road Map of Service Quality for Travel Agencies by SERVQUAL and REMBRANDT by Amir Karbassi Yazdi, Bahar Beishami

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Assessment Of Service Quality And Consumer Satisfaction In A Hungarian Spa by Zsuzsanna Löke, Ernö Kovács, Zsuzsanna Bacsi

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BAIGIAMŲJŲ DARBŲ RENGIMO ORGANIZAVIMO KOKYBĖS ĮVERTINIMAS PAGAL WEIGHTED SERVQUAL METODIKĄ by Irma Šileikienė, Ana Usovaitė

Subjects: “…weighted servqual…”
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A STUDY ON THE HEALTHCARE SERVICE QUALITY EXPECTATION AND PERCEPTION OF PATIENTS by Gizem Zevde Aydın, Elif Dikmetaş Yardan

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İş Amaçlı Havayolu Pazarında Hizmet Kalitesinin Servqual Modeli İle Ölçülmesi ve Türk Hava Yolları‘Busıness Class’ YolcularıÜzerine Bir Araştırma by Göksel Ataman, Nihal Karaltepe Behram, Sedat Eşgi

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Satisfacción en la atención odontológica especializada en pacientes militares durante la COVID-19 by Juan Manuel Amau Chiroque, Roberto Antonio León Manco, Rogelio Junior Ticona Zela, Luisa Mirtha Estrada Chiroque

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Gap analysis of maternity service quality and associated factors at a maternity hospital in northwest Iran: a cross-sectional survey using SERVQUAL and HEALTHQUAL questionnaires by Parnian Rahimi, Farzaneh Miri, Alireza Hajizadeh, Azadeh Anbari, Jafar Sadegh Tabrizi, Edris Kakemam

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An analysis of the quality of educational services provided for rural administrators (A case study of Dehyars in Nasrabad District, Torbat Jam County) by hamdolah sojasi qedari, hamide mahmoodi, mahboobe shirmohamadi

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Avaliação da qualidade dos serviços bancários online: Proposta de integração dos modelos SERVQUAL, Kano e QFD by Ariana Heleno Marques Santos, Carlos J. F. Cândido

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Enhancing customer satisfaction towards the service quality of Soekarno-Hatta International Airport using servqual and binary logistic regression by Felice Graciela, Triwulandari Satitidjati Dewayana, Anik Nur Habyba

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Satisfaction Analysis of the Urban Landscape for 45-meter El-Goli Boulevard in Tabriz Using the SERVQUAL Model by saeedeh feizi, rasol darskhan, hasan sattarisarbangholi

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MÜŞTERİ BEKLENTİLERİNE DAYALI BİR HİZMET KALİTESİ ÖLÇÜM MODELİ: TERMAL OTEL İŞLETMECİLİĞİNDE BİR UYGULAMA by Ali Eleren

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Research on the tourism service quality evaluation of Gongbei Lingnan community under the perspective of SERVQUAL theory by Jing Liu, Xinru Kuai, Pohsun Wang

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Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model by Sedighe Sadat Tabatabaei Far, Negar Paydar Jahromi, Suhail Mahmoud Al-Zoubi, Abdulrazzak Abyad, Abdolrahim Asadollahi

Subjects: “…Disability, Middle and Older Adults, ServQual, Consumer Satisfaction, Iran, Lebanon…”
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How Service Quality and Perceived Privacy Can Affect the Customer Satisfaction in Generations Y and Z? by M Iqbal Nurfaizi, Endy Gunanto Marsasi

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