The quality of licensing services: an analysis of the impact of leadership and communication on the effectiveness of licensing services in Indonesia by Rachmat Rachmat

“…The establishment of the Public Service Mall in XYZ Regency is designed to facilitate business transactions and is anticipated to enhance the Ease of Doing Business Index (EoDB) in XYZ Regency. The Investment Coordinating Board (BKPM) has delegated authority to the XYZ Regency Investment and One-Stop Integrated Services Office or it called DPMPTSP to organize licensing in the XYZ region through the Public Service Mall. …”
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