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    MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION by A. Serzhantov, M. Orlova

    Published 2017-03-01
    Subjects: “…consumer experience individualization…”
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    Article
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    Methodological recommendations for the evaluation of freight forwarding services by D. R. Abdyusheva

    Published 2021-09-01
    Subjects: “…individualization of service…”
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