Customer service complaint work order classification based on matrix factorization and attention multi-task learning by Yong SONG, Zhiwei YAN, Yukun QIN, Dongming ZHAO, Xiaozhou YE, Yuanyuan CHAI, Ye OUYANG

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NATIONAL PEDAGOGY ON A COSMIC CURVE by O. A. DONSKIKH

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Special Rules Governing the Rights of the Parties to the Results of Scientific and Technical Activities Obtained in the Performance of Research, Development and Technological Wor... by S. A. Bikmetova

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An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention by Guan Hui, Abdullah Al Mamun, Mohammad Nurul Hassan Reza, Wan Mohd Hirwani Wan Hussain

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The referral-marketing practices of travel agencies by Mornay Roberts-Lombard, TFJ Steyn

Subjects: “…customer-service delivery…”
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Assessment of the maturity level of the customer relationship management system by V. I. Abramov, D. A. Churkin

Subjects: “…customer centricity…”
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Making Complex Technologies Accessible Through Simple Controllability: Initial Results of a Feasibility Study by Pascal Müller, Hari Krishna Reddy Gali, Subashkumar Rajanayagam, Stefan Twieg, Patrick Jahn, Sebastian Hofstetter

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Issue analysis of contracts termination in Russian state and municipal public procurement procedures by A. Ya. Geller

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Prospects for cooperation between the financial corporation and companies, working in the field of digital technologies by V. S. Efremov, A. S. Pilishvili

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Destinasyon Ziyaretçilerinin Sosyo-Demografik Özelliklerinin Sadakat Eğilimleri Üzerine Etkisi by Burhan Kılıç

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Pengaruh self presentation, opinion leadership, customer engagement, dan self expression terhadap perilaku e-wom (studi kasus di bukit gado-gado kota Padang) by Nadhila Sari, Meizi Syafri Yendi, Kristiana Astuti, Kendis Anwar, Hani Maisyarah Batubara, Susi Evanita

Subjects: “…self-presentation, opinion leadership, customer engagement, self-expression, atitude to e-wom, intent to e-wom…”
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CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM SYSTEMS) IN METALLURG by D. V. Akushko

Subjects: “…crm (customer relationship management system)…”
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Digitalisation of state and municipal services, using the federal state information system “Unified Population Register” as an example by S. S. Belikova, A. V. Belikov

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Business strategy design methodologies: from product design to platform design by E. V. Vasilieva

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The role of religious brand community support to increase value co-creation in market religio-centric by Ken Sudarti, Hendar Hendar, Nabila Tharrazana

Subjects: “…Customer ethical perceptions…”
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Sources of Civil and Sports Law as a sub-branch of Civil Law of Ukraine by O. A. Morhunov, I. V. Lysenko, A. M. Lysenko

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Factors that affect perceptions of tourism resources’ value: the case of the Caminito del Rey by Ismael P. Soler, German Gemar

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Globalization and Local Determinants of HORECA Customers Market Behavior in the Wholesale Food Market by Yuriy Hubeni, Oksana Krupa, Volodymyr Krupa, Nataliia Raiter

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PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION by Y. Voroncova, Y. Goryacheva

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A new method for reducing 5G overlapping coverage of urban grid roads by Yejiang ZHANG, Jie CHEN, Yi LIU, Xingzheng LI, Fuyang LI, Jian HU

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