Anthropomorphic service recovery: the panacea following service failure of automated CSAs by Nobukhosi Dlodlo

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Data-Driven Retention Marketing Development Strategy in Telecom Enterprise by Chenxi Qi, Yiming Yu

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Evaluating Foot and Mouth Disease Vaccination Services through Assessment of Beef Cattle Farmers’ Satisfaction in Sleman Regency by M. Y. Syihabuddin, S. Andarwati, B. Guntoro, A. R. S. Putra

Subjects: “…customer satisfaction index…”
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Customer Behavior Analysis and Predictive Modeling in Supermarket Retail: A Comprehensive Data Mining Approach by Kavitha Dhanushkodi, Akila Bala, Nithin Kodipyaka, V. Shreyas

Subjects: “…Customer behavior analysis…”
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PERFORMANCE MANAGEMENT AS A TOOL FOR PERFORMANCE IMPROVEMENT IN THE MANAGEMENT OF BUILT FACILITIES by Edoghogho OGBEIFUN

Subjects: “…Built facilities, Customer satisfaction, Performance assessment, Performance improvement, Performance management loop…”
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DENETİM FİRMALARININ SUNDUKLARI BAĞIMSIZ DENETİM HİZMETİNİN KALİTESİ VE MÜŞTERİ TATMİNİ by Zeynep Türk

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Global Perspectives on Laptop Features: A Sentiment Analysis of User Preferences in Developed and Developing Countries by Mehrdad Maghsoudi, Mohammadreza Bakhtiari, Hamidreza Bakhtiari

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Aplicação da metodologia Customer Relationship Management (CRM) para a análise da satisfação percebida pelo cliente em uma empresa do setor metalomecânico by Juan Pablo Silva Moreira, Henrique Pereira Leonel, Antonio Marcos de Oliveira Siqueira

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MARKET MÜŞTERİLERİNİN MEMNUNİYET ARAŞTIRMASI: ERZURUM İÇİN BİR UYGULAMA by Hüseyin Özer, Erkan Oktay, Fuat Lebe

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Comparing green customer citizenship attitudes and behaviours in South Africa and South Korea by Christo Bisschoff, Sam Fullerton

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ELEKTRONİK MÜŞTERİ İLİŞKİLERİ YÖNETİMİNİN REKABET GÜCÜ VE LOJİSTİK PERFORMANS ÜZERİNDEKİ ETKİSİ; OTOMOTİV VE MOBİLYA SEKTÖRLERİNDE BİR ARAŞTIRMA by Sefa Çelik, Şükrü Yapraklı

Subjects: “…electronic customer relations management…”
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History of origin and development of customer service by T. N. Sakulyeva, S. Trombetta

Subjects: “…customer-oriented approach…”
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Minimum effort adaptation of automatic speech recognition system in air traffic management by Mrinmoy Bhattacharjee, Petr Motlicek, Srikanth Madikeri, Hartmut Helmke, Oliver Ohneiser, Matthias Kleinert, Heiko Ehr

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Relationship Between Environmental Concern, Green Perceived Value and Green Purchase Behaviour: The Moderating Role of Price Consciousness by Dinh Van Hoang, Tung Le Thanh

Subjects: “…customer attitude…”
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Ankle and Distal Tibia Megaprostheses in Orthopedic Oncology: A Report of Two Cases and Review of the Literature by Edoardo Ipponi, Martina Cordoni, Elena Bechini, Fabrizia Gentili, Fabio Cosseddu, Antonio D'Arienzo, Lorenzo Andreani

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DENEYİMSEL DEĞER BOYUTLARININ MÜŞTERİ MEMNUNİYETİNE ETKİSİ: BURDUR MAKÜ LAVANTA TEPESİ HOTEL ÖRNEĞİ by Ahmet Songur, Ali Elibol

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Vehicle-routing problem for low-carbon cold chain logistics based on the idea of cost–benefit by Yan Liu, Fengming Tao, Rui Zhu

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PROBLEMS OF LABOUR FORCE CUSTOMIZATION IN A MEGALOPOLIS by O. A. Tettsoeva

Subjects: “…customization…”
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RESEARCH ＆ APPLICATION OF SERVICE-LOADS ENVIRONMENT FOR COMMERCIAL VEHICLE BASED ON NON-PARAMETRIC KERNEL DENSITY ESTIMATION METHOD by LUAN ShiJie, YU JiaWei, ZHENG SongLin, JING Qing

Subjects: “…Customer service road-load characteristics…”
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Client-oriented approach in assessing quality of transport services for private clients by O. A. Yusupova

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