Quality of services as a vector for expansion and development of service activities by I. Yu. Sofiyannikova

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User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective by Jing Jia, Lu Chen, Chengzhen Wu, Manling Xiao

Subjects: “…intelligent customer service…”
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Development of client service as a basis for birth of the electronic commerce system by К. A. Zalihina, Т. N. Sakulyeva

Subjects: “…customer service…”
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Creating innovations for solutions of logistics problems: opportunities, risks, and limitations by A. I. Gorbatov

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Customs institutions development strategy: design and implementation issues by V. V. Makrusev

Subjects: “…customs service development…”
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Evaluation of the international customs interaction effectiveness by the mirror comparison method of statistical data on foreign trade by A. A. Lisitsa

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Total Quality Management, British Standard accreditation, Investors In People and academic libraries by V. Mistry, R.C. Usherwood

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