Research and application analysis of artificial intelligence-based customer service platform technologies for telecom operators by Xiaoliang MA, Ying LIU, Dequan DU, Guoxin ZHANG

Subjects: “…AI customer service…”
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Key technologies of AI in customer service system by Zheng WANG, Hua REN, Xuhai LU

Subjects: “…customer service system…”
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Key technologies and development trends of intelligent customer service for operators by Xiaoliang MA, Ying LIU, Dequan DU, Lingling AN

Subjects: “…AI customer service…”
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Near and similar restaurants: competitors or allies? by Alexander Sánchez-Rodríguez, Margarita De Miguel-Guzmán, Gelmar García-Vidal, Rodobaldo Martínez-Vivar

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The Effect of Chatbot Usage on Customer Satisfaction: A Quantitative Study of Shopee, Tokopedia, and Lazada Using SmartPLS by Mira Afrina, Naretha Kawadha, Ardina Ariani, Mukhlis Febriady Febriady

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Customer Service and Performance of Commercial Banks: A Case Study of Post Bank Kabale. by Dushime, Grace

Subjects: “…Customer Service…”
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Application of intelligent sorting of customer service work orders with multiple factors vectorization by Hua REN, Zheng WANG, Shaomin WANG

Subjects: “…customer service…”
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STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE

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Artificial Intelligence (AI) in the Banking Industry: A Review of Service Areas and Customer Service Journeys in Emerging Economies by Tajudeen Alaburo Abdulsalam, Rofiat Bolanle Tajudeen

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Construction and application of a multi-objective rolling horizon optimization mathematical model in intelligent dispatching for telecom operators by LI Fang, MA Xiaoliang, LIU Ying, LI Yuan, XIN Sheng

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Construction and application of a quantitative efficiency assessment model for green AI in intelligent customer service systems by MA Xiaoliang, LIU Ying, ZHAO Ruqiang, YANG Bangxing, GAO Jie, DENG Congjian

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Research and implementation of text classification method for customer service orders based on multi-model fusion by Liang ZHANG, Xiaoju DAI, Rong ZHENG, Tongze He

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An Examination of the Role of Social Media in Enhancing Customer Service: A Case Study of Trackers Safari Lodge by Arinaitwe, Micheal

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Transformation of business under the influence of artificial intelligence by Buha Vesna, Lečić Rada, Berezljev Ljiljana

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Anthropomorphic service recovery: the panacea following service failure of automated CSAs by Nobukhosi Dlodlo

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RESEARCH ＆ APPLICATION OF SERVICE-LOADS ENVIRONMENT FOR COMMERCIAL VEHICLE BASED ON NON-PARAMETRIC KERNEL DENSITY ESTIMATION METHOD by LUAN ShiJie, YU JiaWei, ZHENG SongLin, JING Qing

Subjects: “…Customer service road-load characteristics…”
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Systematic construction of operator’s intelligent customer service by Bin DONG

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Research on a complaint prediction model utilizing joint neural networks by Xiaoliang MA, Ying LIU, Jie GAO

Subjects: “…AI customer service…”
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METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES by Yu. Gupanova, Yu. Chechulin

Subjects: “…customs service…”
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