Introducing a Novel Model to Determine CLV by Jafar Razmi, Arash Ghanbari

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An assessment Model for Customer Relationship Management Process in Iranian Private-Commercial Banks by Tahmoures Hasangholi Pour, Seyed Reza Seyed Javadin, Ahmad Roosta, amir khanlari

Subjects: “…customer relationship management (CRM)…”
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Transformation of business under the influence of artificial intelligence by Buha Vesna, Lečić Rada, Berezljev Ljiljana

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Application of artificial intelligence in managing customer loyalty in banks by Thi Quyen Do

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Implementing Customer ‎ Relationship Management (CRM) in the Framework of Electronic- Government by Taher Roshandel Arbatani, Ata Ghaffari, Habib Ebrahimpour

Subjects: “…Customer Relationship ‎Management (CRM)…”
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Optimizing customer relationship management through AI for service effectiveness: Systematic literature review by Aji HARTANTO, VERONICA, Danang PRIHANDOKO

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Factors affecting the successful implementation of customer relationship management in 3-to-5-star hotels in Viet Nam by Nguyen Viet Thai, Bui Thi Quynh Trang, Nguyen Le Dinh Quy, Nguyen Thi Quynh Huong, Vu Thi Thu Huyen

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Strategic IS/IT Planning for Enhanced Competitiveness and Operational Efficiency at PT. Songgo Jati Baru: Applying the Ward and Peppard Method by Andika Jati Firmansya, Putri Amelia

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Mathematical Model for Determining Costs of Unsatisfied Customers of HoReCa Industry by Zaman, G., Florea, N.V., Ionescu, C.A., Coman, D.M., Mihai , D.C., Gudanescu Nicolau, N.L.

Subjects: “…customer relationship management (crm)…”
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