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    Minimizing ED Waiting Times and Improving Patient Flow and Experience of Care by Assaad Sayah, Loni Rogers, Karthik Devarajan, Lisa Kingsley-Rocker, Luis F. Lobon

    Published 2014-01-01
    “…We conducted a pre- and postintervention analysis to assess the impact of a process improvement project at the Cambridge Hospital ED. Through a comprehensive and collaborative process, we reengineered the emergency patient experience from arrival to departure. …”
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