The Mediating Role of Hard Quality Management in the Relationship Between Soft Quality Management and Innovation Performance
Purpose - Hard and soft quality management are known as two important dimensions of total quality management (TQM) that can improve the performance of manufacturing and service organizations. The paper aims to examine the effect of soft quality management (soft QM) on innovation performance (IP) wi...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Seisense
2024-07-01
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| Series: | SEISENSE Journal of Management |
| Subjects: | |
| Online Access: | https://www.journal.seisense.com/jom/article/view/1059 |
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