Accessibility and usability of e-government web-resources: problems and solutions
The convenience and accessibility of e-government services largely determines the success in building/making/creating trusting online relationships with the population and reduces the inequality between different categories of citizens in terms of using online communications with public authorities....
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| Format: | Article |
| Language: | English |
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Publishing House of the State University of Management
2022-09-01
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| Series: | Вестник университета |
| Subjects: | |
| Online Access: | https://vestnik.guu.ru/jour/article/view/3675 |
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| _version_ | 1832541657308856320 |
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| author | O. I. Dolganova L. I. Vasilevskaya |
| author_facet | O. I. Dolganova L. I. Vasilevskaya |
| author_sort | O. I. Dolganova |
| collection | DOAJ |
| description | The convenience and accessibility of e-government services largely determines the success in building/making/creating trusting online relationships with the population and reduces the inequality between different categories of citizens in terms of using online communications with public authorities. The purpose of the research is to identify the main flaws and problems in ensuring convenient and accessible use of public service portals by citizens on the basis of scientific and practical literature and to find approaches to their elimination. The article examines the foreign experience of creating comfortable conditions for electronic interaction of citizens with the government and lists the main errors in the development of interfaces and functionality of government websites and portals. In accordance with the international standards WCAG 2.1, the authors define the key criteria for the convenience and accessibility of web resources. Then they evaluate the compliance of the Gosuslugi web-portal with the formulated requirements and give recommendations on possible ways to improve Russian e-government web resources. |
| format | Article |
| id | doaj-art-fea2970bb5a347abadcb8dba70b95b94 |
| institution | Kabale University |
| issn | 1816-4277 2686-8415 |
| language | English |
| publishDate | 2022-09-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj-art-fea2970bb5a347abadcb8dba70b95b942025-02-04T08:28:13ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152022-09-0117132110.26425/1816-4277-2022-7-13-212507Accessibility and usability of e-government web-resources: problems and solutionsO. I. Dolganova0L. I. Vasilevskaya1Financial University under the Government of the Russian FederationFinancial University under the Government of the Russian FederationThe convenience and accessibility of e-government services largely determines the success in building/making/creating trusting online relationships with the population and reduces the inequality between different categories of citizens in terms of using online communications with public authorities. The purpose of the research is to identify the main flaws and problems in ensuring convenient and accessible use of public service portals by citizens on the basis of scientific and practical literature and to find approaches to their elimination. The article examines the foreign experience of creating comfortable conditions for electronic interaction of citizens with the government and lists the main errors in the development of interfaces and functionality of government websites and portals. In accordance with the international standards WCAG 2.1, the authors define the key criteria for the convenience and accessibility of web resources. Then they evaluate the compliance of the Gosuslugi web-portal with the formulated requirements and give recommendations on possible ways to improve Russian e-government web resources.https://vestnik.guu.ru/jour/article/view/3675gosuslugi web-portale-governmentwcaggovernment servicewebsitepeople with disabilitiesweb accessibility evaluation |
| spellingShingle | O. I. Dolganova L. I. Vasilevskaya Accessibility and usability of e-government web-resources: problems and solutions Вестник университета gosuslugi web-portal e-government wcag government service website people with disabilities web accessibility evaluation |
| title | Accessibility and usability of e-government web-resources: problems and solutions |
| title_full | Accessibility and usability of e-government web-resources: problems and solutions |
| title_fullStr | Accessibility and usability of e-government web-resources: problems and solutions |
| title_full_unstemmed | Accessibility and usability of e-government web-resources: problems and solutions |
| title_short | Accessibility and usability of e-government web-resources: problems and solutions |
| title_sort | accessibility and usability of e government web resources problems and solutions |
| topic | gosuslugi web-portal e-government wcag government service website people with disabilities web accessibility evaluation |
| url | https://vestnik.guu.ru/jour/article/view/3675 |
| work_keys_str_mv | AT oidolganova accessibilityandusabilityofegovernmentwebresourcesproblemsandsolutions AT livasilevskaya accessibilityandusabilityofegovernmentwebresourcesproblemsandsolutions |