Research on Intelligent Classification of Service Hotline Work Orders Based on Semantic Recognition
[Objective] Traditional rail transit network service hotline mainly relies on manual customer service answering calls, manually filling out work orders and handling classifications. Passenger service staff undertake high-intensity and overloaded service work, while the service quality is difficult t...
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| Main Author: | |
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| Format: | Article |
| Language: | zho |
| Published: |
Urban Mass Transit Magazine Press
2025-05-01
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| Series: | Chengshi guidao jiaotong yanjiu |
| Subjects: | |
| Online Access: | https://umt1998.tongji.edu.cn/journal/paper/doi/10.16037/j.1007-869x.2025.05.033.html |
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