Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews
This paper presents a novel approach based on the Appraisal Theory to analyze user-generated, open-ended online restaurant reviews. We selected reviews (N=1100) from restaurants of two Portuguese touristic regions and focus, through content analysis, on the recognition of the main aspects, senti...
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2014-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/649/1158 |
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| _version_ | 1832572850765037568 |
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| author | Marcirio Silveira Chaves André Laurel Nélia Sacramento Cristiane Drebes Pedron |
| author_facet | Marcirio Silveira Chaves André Laurel Nélia Sacramento Cristiane Drebes Pedron |
| author_sort | Marcirio Silveira Chaves |
| collection | DOAJ |
| description | This paper presents a novel approach based on the Appraisal Theory to
analyze user-generated, open-ended online restaurant reviews. We
selected reviews (N=1100) from restaurants of two Portuguese
touristic regions and focus, through content analysis, on the recognition
of the main aspects, sentiments and types of attitude mentioned in such
reviews. We also measure the interrater agreement on the recognition
of the types of attitude. The main findings show that Quality of Food,
Staff and Communication, Price and Atmosphere are the most frequent
aspects mentioned in the reviews. Positive appreciation is the attitude
expressed in most of the sentences. Most of the reviews present a
positive evaluation of the restaurants. The interrater agreement among
raters on the recognition of the types of attitude ranges from 0.82 to
0.92. Results reveal the main aspects that restaurateurs should take
into account to make decisions in order to improve the business as a
whole. |
| format | Article |
| id | doaj-art-fb5e7980ecac426bb20b532d65250911 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2014-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-fb5e7980ecac426bb20b532d652509112025-02-02T07:05:10ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662014-01-011016672Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviewsMarcirio Silveira Chaves0André Laurel1Nélia Sacramento2Cristiane Drebes Pedron3University Nove de Julho (UNINOVE), Master of Project Management Program, Av. Francisco Matarazzo, 612 - Prédio C - 1º andar, Água Branca - 05001-000 - São Paulo – SP, BrazilUniversity of Lisbon, School of Economics and Management (ISEG), 1200-781, Lisbon, PortugalUniversity of Lisbon, School of Economics and Management (ISEG), 1200-781, Lisbon, PortugalUniversity Nove de Julho (UNINOVE), Business Graduate Program, 05001-000, São Paulo – SP, Brazil and University of Lisbon, School of Economics and Management (ISEG), 1200-781, Lisbon, PortugalThis paper presents a novel approach based on the Appraisal Theory to analyze user-generated, open-ended online restaurant reviews. We selected reviews (N=1100) from restaurants of two Portuguese touristic regions and focus, through content analysis, on the recognition of the main aspects, sentiments and types of attitude mentioned in such reviews. We also measure the interrater agreement on the recognition of the types of attitude. The main findings show that Quality of Food, Staff and Communication, Price and Atmosphere are the most frequent aspects mentioned in the reviews. Positive appreciation is the attitude expressed in most of the sentences. Most of the reviews present a positive evaluation of the restaurants. The interrater agreement among raters on the recognition of the types of attitude ranges from 0.82 to 0.92. Results reveal the main aspects that restaurateurs should take into account to make decisions in order to improve the business as a whole.https://tmstudies.net/index.php/ectms/article/view/649/1158restaurant managementonline reviewstypes of attitudeappraisal theory |
| spellingShingle | Marcirio Silveira Chaves André Laurel Nélia Sacramento Cristiane Drebes Pedron Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews Tourism & Management Studies restaurant management online reviews types of attitude appraisal theory |
| title | Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews |
| title_full | Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews |
| title_fullStr | Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews |
| title_full_unstemmed | Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews |
| title_short | Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews |
| title_sort | fine grained analysis of aspects sentiments and types of attitudes in restaurant reviews |
| topic | restaurant management online reviews types of attitude appraisal theory |
| url | https://tmstudies.net/index.php/ectms/article/view/649/1158 |
| work_keys_str_mv | AT marciriosilveirachaves finegrainedanalysisofaspectssentimentsandtypesofattitudesinrestaurantreviews AT andrelaurel finegrainedanalysisofaspectssentimentsandtypesofattitudesinrestaurantreviews AT neliasacramento finegrainedanalysisofaspectssentimentsandtypesofattitudesinrestaurantreviews AT cristianedrebespedron finegrainedanalysisofaspectssentimentsandtypesofattitudesinrestaurantreviews |