Mapping and auditing digital literacy of civil servants in selected South African government departments
As digital technology becomes ubiquitous, workers will increasingly need an appropriate set of digital skills to access and process information, using digital systems and tools. Hence, the aim of the study was to map and audit the digital literacy of civil servants in selected South African governm...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Johannesburg
2022-10-01
|
| Series: | Communicare |
| Subjects: | |
| Online Access: | https://journals.uj.ac.za/index.php/jcsa/article/view/1621 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832593811617873920 |
|---|---|
| author | Blessing Mbatha |
| author_facet | Blessing Mbatha |
| author_sort | Blessing Mbatha |
| collection | DOAJ |
| description |
As digital technology becomes ubiquitous, workers will increasingly need an appropriate set of
digital skills to access and process information, using digital systems and tools. Hence, the aim
of the study was to map and audit the digital literacy of civil servants in selected South African
government departments in KwaZulu-Natal (KZN). Through a survey, four government departments,
considered to be central to service delivery, were targeted. To obtain a representative sample, a
systematic sampling method was applied. Data were analysed using the SPSS statistical analysis
programme. The results suggested that not enough is being done to equip civil servants with the
digital literacy skills they require to improve service delivery. As technology changes, so does the
need for training in new technologies. Developing digital literacy in the workplace is a definite way
for businesses and organisations to increase their work productivity and creativity. It is important
to note that digital literacy is an essential requirement for effective and optimal participation in the
world’s economy. The digital era is not going to disappear, and the need for education to respond
to the growing digital tide is rapidly increasing. A digitally literate workforce is crucial if government
is serious about improving work productivity and creativity in the public sector.
|
| format | Article |
| id | doaj-art-f32e10fb8da54a60afc671d00642f290 |
| institution | Kabale University |
| issn | 0259-0069 2957-7950 |
| language | English |
| publishDate | 2022-10-01 |
| publisher | University of Johannesburg |
| record_format | Article |
| series | Communicare |
| spelling | doaj-art-f32e10fb8da54a60afc671d00642f2902025-01-20T08:55:04ZengUniversity of JohannesburgCommunicare0259-00692957-79502022-10-0134110.36615/jcsa.v34i1.1621Mapping and auditing digital literacy of civil servants in selected South African government departmentsBlessing Mbatha0https://orcid.org/0000-0001-8128-2035University of South Africa As digital technology becomes ubiquitous, workers will increasingly need an appropriate set of digital skills to access and process information, using digital systems and tools. Hence, the aim of the study was to map and audit the digital literacy of civil servants in selected South African government departments in KwaZulu-Natal (KZN). Through a survey, four government departments, considered to be central to service delivery, were targeted. To obtain a representative sample, a systematic sampling method was applied. Data were analysed using the SPSS statistical analysis programme. The results suggested that not enough is being done to equip civil servants with the digital literacy skills they require to improve service delivery. As technology changes, so does the need for training in new technologies. Developing digital literacy in the workplace is a definite way for businesses and organisations to increase their work productivity and creativity. It is important to note that digital literacy is an essential requirement for effective and optimal participation in the world’s economy. The digital era is not going to disappear, and the need for education to respond to the growing digital tide is rapidly increasing. A digitally literate workforce is crucial if government is serious about improving work productivity and creativity in the public sector. https://journals.uj.ac.za/index.php/jcsa/article/view/1621South African government departmentscivil servantsdigital skillsaudit the digital literacydigital era |
| spellingShingle | Blessing Mbatha Mapping and auditing digital literacy of civil servants in selected South African government departments Communicare South African government departments civil servants digital skills audit the digital literacy digital era |
| title | Mapping and auditing digital literacy of civil servants in selected South African government departments |
| title_full | Mapping and auditing digital literacy of civil servants in selected South African government departments |
| title_fullStr | Mapping and auditing digital literacy of civil servants in selected South African government departments |
| title_full_unstemmed | Mapping and auditing digital literacy of civil servants in selected South African government departments |
| title_short | Mapping and auditing digital literacy of civil servants in selected South African government departments |
| title_sort | mapping and auditing digital literacy of civil servants in selected south african government departments |
| topic | South African government departments civil servants digital skills audit the digital literacy digital era |
| url | https://journals.uj.ac.za/index.php/jcsa/article/view/1621 |
| work_keys_str_mv | AT blessingmbatha mappingandauditingdigitalliteracyofcivilservantsinselectedsouthafricangovernmentdepartments |