Library Chat Transcript Evaluation for User Sentiment During the COVID-19 Pandemic
Objective – The purpose of this research was to explore user sentiment on Ask a Librarian, a consortial chat service for university libraries in Ontario, Canada, between 2019 to 2021. We tested how the characteristics of the chat (such as year, semester, user type, operator type, affiliation mismat...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2025-06-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30642 |
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